Assist with training other Exception Specialists on various topics and best practices.
Demonstrate solid understanding of Revenue Operations that impact TM and billing, market transactions, workflows and replication, SLC life cycle and change management procedures.
Education, Experience. & Skill Requirements
High School diploma or equivalent required
3-5 years experience in business environment
Energy industry knowledge preferred
Excellent oral, written and electronic communication
Proficiency in MS office with advanced Excel skills
Proficiency with database structures, Access and SharePoint
Excellent analytical skills, attention to detail and problem solving
Experience gained through college degree programs and/or certifications is applicable to above skills
Key Metrics
Diagnose and resolve TM, billing and invoicing escalations. Assist Exception Specialists to analyze, determine root cause, and help develop solutions for Transaction Management and billing errors in general, including BPEM and Un-invoiced conditions; analyze replication issues, perform billing adjustments, rebills, locks and blocks.
Conduct UAT and relay recommendations to management; analyze and resolve complex issues; interpret customer information to set up complex accounts in SAP.
- Job Family
- Customer Service
- Company
- Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
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