Key Responsibilities
The Coverage Sr. Manager will assist/lead problem triage situations with the appropriate Management lanes, Support groups and Service partners as required and is responsible for tracking progress and final resolution implementation, an addition to assisting the Senior Director of Coverage and Operations with all follow up actions and closures.
Serves as SME in development projects representing VIP Coverage.
Serves as Project Manager for external/internal projects affecting VIP Coverage.
Direct management for multiple staff and levels.
Key work Outputs & Accountabilities
Works closely with service partners such as VIP Operations, VOCC, CCM/CSS and peer development teams to ensure all VIP related services are operational and not causing client impact.
Accountable/Responsible for all VIP software and global implementations.
Act as Lane Commander for any VIP system related issues.
Serves as delegate to Senior Director of VIP Coverage.
Leadership Principles
The role should exhibit the appropriate level of Visa Leadership Principles:
Lead by Example
Communicate Openly
Enable and Inspire
Excel with Partners
Act Decisively
Collaborate
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Visa will accept applications for this role until at least November 20, 2026.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD. OR 11+ years of relevant work experience.
Preferred Qualifications
Minimum of 7 years' experience in an Operations, Coverage, or Service Delivery role
Minimum of 10 years' experience in a large datacenter environment with strong technical background in TPF related hardware, software, utilities and OS.
Experience with the Visa Systems/Applications, Visa Development Cycle and the TPF Coverage role a plus
Strong supervisory, analytical, problem determination and customer relations skills
Strong written and verbal communication skills
Information for US Applicants For roles located in the US, the estimated salary range for this position is $163,300.00 to $ 261,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
