The ideal candidate is a self-starter who can operate effectively across both strategy and execution, navigate ambiguity, and lead complex initiatives across organizational boundaries. They will bring strong analytical, problem-solving, project or program management, communication, and stakeholder-management skills, along with intellectual curiosity, sound judgment, and attention to detail. The successful candidate will have a strong interest in how products and services are developed, implemented, configured, tested, adopted, and delivered to clients.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Responsibilities
Lead strategic and complex initiatives across the Configuration & Testing Center of Excellence that improve client experience, operational effectiveness, quality, consistency, risk management, and scalability.
Define and advance global standards, processes, frameworks, governance, controls, and best practices for configuration and testing, promoting consistent and scalable ways of working across regions and teams.
Lead the assessment and redesign of end-to-end configuration and testing processes, identifying opportunities for simplification, standardization, automation, artificial intelligence, and continuous improvement.
Lead the translation of business, client, regional, and operational needs into governed business and process requirements, partnering with operational teams to understand needs and with Product and Technology to inform scalable solutions.
Champion an AI-first and automation-focused mindset, identifying opportunities to reduce manual effort, improve quality and controls, accelerate delivery, and simplify client and employee experiences.
Partner with Product and Technology throughout the capability lifecycle, providing requirements, process expertise, governance, prioritization input, user insights, and readiness requirements to inform the development and enhancement of configuration and testing capabilities.
Provide Center of Excellence governance and strategic oversight of configuration and testing capabilities and enhancements, helping ensure alignment with approved business requirements, global standards, client needs, strategic priorities, and operational readiness.
Define business readiness and validation requirements and provide Center of Excellence oversight to support successful deployment and sustainable adoption of new and enhanced capabilities.
Lead stakeholder engagement, communications, enablement, knowledge, training, readiness, and adoption strategies, establishing scalable approaches that help internal and external stakeholders successfully adopt new capabilities and ways of working.
Partner with regional and operational teams to support effective rollout and adoption, address barriers, incorporate feedback, and promote consistent application of global standards and best practices.
Serve as a consultative subject matter expert on configuration and testing processes, governance, modernization, and best practices, providing guidance on complex business and operational needs.
Lead cross-functional collaboration across Business, Product, Technology, Client Services, regional teams, and other stakeholders to align priorities, clarify ownership, resolve dependencies and risks, and advance strategic initiatives.
Establish and maintain the process, governance, documentation, knowledge assets, standards, and readiness requirements needed to support consistent execution, knowledge sharing, and scalable adoption.
Establish and analyze metrics, dashboards, KPIs, and adoption measures that provide visibility into performance, business outcomes, risks, and improvement opportunities, translating insights into actionable recommendations.
Develop and deliver executive-level analyses, recommendations, presentations, status updates, and decision-support materials that translate complex business, operational, and technical information into clear implications and actions.
Establish mechanisms to capture and evaluate client, user, regional, and operational feedback, translating insights into process improvements, business requirements, roadmap recommendations, enablement priorities, and scalable best practices.
Provide leadership, coaching, and mentorship to colleagues and subject matter experts, promoting collaboration, knowledge sharing, continuous learning, innovation, and a high-performance culture.
Qualifications
10+ years of relevant work experience with a Bachelor Degree or 5 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications
Demonstrated experience leading complex, cross-functional initiatives involving operational excellence, business process improvement, transformation, capability enablement, client services, technology, or related disciplines.
Strong project or program management capabilities with demonstrated ability to lead multiple initiatives, priorities, dependencies, risks, and stakeholders.
Experience translating complex business, client, and operational needs into business and process requirements and partnering with Product and Technology teams to inform scalable solutions.
Demonstrated experience with process design, standardization, governance, controls, continuous improvement, and organizational change in complex environments.
Experience leading stakeholder engagement, communications, enablement, knowledge, readiness, training, or adoption strategies associated with new capabilities or ways of working.
Strong analytical and data literacy skills, with demonstrated ability to define and interpret metrics, KPIs, operational insights, and adoption measures and translate findings into actionable recommendations.
Knowledge of automation and generative AI technologies and experience or demonstrated interest in applying them to improve processes, productivity, quality, controls, and user experiences.
Strong client and user orientation, with demonstrated ability to understand needs and advocate for solutions that improve experiences while supporting scalable global standards.
Strong written, verbal, presentation, facilitation, influencing, negotiation, and stakeholder-management skills, including the ability to communicate complex concepts to senior leadership and diverse audiences.
Demonstrated ability to lead through influence, build alignment across organizational boundaries, navigate ambiguity, and challenge existing ways of working constructively.
Ability to manage multiple priorities and complex workstreams in a rapidly changing environment while maintaining strong execution discipline and attention to detail.
Knowledge of payments, client operations, implementations, configuration, testing, banking, or funds movement is preferred.
Strong strategic thinking, problem-solving, intellectual curiosity, sound judgment, and attention to detail.
Demonstrated leadership, coaching, or mentorship experience that promotes collaboration, knowledge sharing, continuous learning, and innovation.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
