AI ML Integration: Develop and maintain integrations with internal AI ML frameworks to enhance operational support and incident response
OTEL Implementation: Evaluate opportunities and implement OpenTelemetry (OTEL) across our middleware stack
Cloud Observability: Design and implement observability strategies for middleware products deployed on public cloud platforms (AWS, Azure, GCP)
Technology Mastery: Develop deep expertise in our middleware technologies, including webservers, application servers, Hazelcast, and IBM DataPower
Automation Development: Identify and implement automation opportunities using Python to streamline operations and enhance reliability
24x7 Support: Participate in on-call rotations to provide critical support for middleware infrastructure, troubleshooting complex issues in production environments
Why You'll Love It
Impact: Your work will directly contribute to the reliability of systems processing billions of transactions globally
Innovation: Opportunity to implement cutting-edge observability solutions and AI ML integrations
Growth: Continuous learning environment with exposure to diverse technologies and cloud platforms
Collaboration: Work with talented engineers in a collaborative, inclusive team environment
Flexibility: Hybrid work model with a balance of remote and office-based collaboration
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Required Qualifications
10+ years of relevant work experience with a Bachelor’s Degree or at least 8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 10+ years of relevant work experience.
Preferred Qualifications
5+ years of experience working with observability solutions (Prometheus, Grafana, Splunk, ELK)
Strong Python coding experience for developing automation tools and integrations
Working knowledge of middleware products (e.g., Tomcat, Apache, JBoss, Hazelcast, IBM DataPower)
Experience with monitoring and logging infrastructure design and implementation
Familiarity with public cloud platforms (AWS, Azure, GCP) and their monitoring capabilities
Understanding of infrastructure-as-code principles using tools like Terraform or Ansible
Experience with CI CD pipelines and practice
Experience with OpenTelemetry (OTEL) implementation
Knowledge of AI ML integration for operational tooling
Experience with containerization technologies (Docker, Kubernetes)
Background in Site Reliability Engineering or similar operational roles
Experience with middleware performance tuning and optimization
Understanding of security best practices for middleware components
The Skills You Bring:-
Problem-Solving Excellence: You possess exceptional analytical abilities to quickly identify and resolve complex technical issues, with a focus on root cause analysis and permanent solutions
Automation Mindset: You're passionate about automating repetitive tasks and creating scalable solutions
Continuous Learning: You thrive on learning new technologies and transferring knowledge to others
Collaborative Approach: You work effectively with cross-functional teams and communicate clearly with both technical and non-technical stakeholders
Operational Focus: You understand the importance of reliability and performance in production environments
Adaptability: You're comfortable working in a dynamic environment and can prioritize multiple tasks effectively
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
