In this role, you will oversee complex programs involving multiple stakeholders, regulatory requirements and technical dependencies. You will also lead, coach and develop implementation professionals, helping establish delivery excellence through scalable processes, governance frameworks and reusable best practices.
Why this is important to Visa
The successful adoption of Pismo's platform is critical to Visa's growth strategy in modern issuer processing, core banking and next-generation payment solutions. This role directly impacts client success, platform utilization and long-term customer satisfaction.
By partnering with clients through their transformation journeys, you will help drive implementation quality, reduce onboarding complexity, improve time-to-value and strengthen Visa's reputation as a trusted technology partner across the APAC region.
Projects you will be a part of
You will contribute to a wide range of strategic client initiatives, including:
End-to-end onboarding and implementation of banks, fintechs and financial institutions onto Pismo's cloud-native banking and card processing platform.
Complex platform integration programs involving REST APIs, core banking systems, card processing capabilities and third-party ecosystems.
Regional and multi-market implementations requiring alignment across regulatory, operational and technical stakeholders.
Development of implementation standards, delivery playbooks and governance frameworks that improve scalability and consistency across APAC.
Cross-functional initiatives with Product, Engineering and Customer Success teams to enhance platform capabilities and client onboarding experiences.
Key Responsibilities
Lead complex client onboarding and implementation engagements, ensuring successful delivery within scope, timeline and quality expectations.
Serve as a trusted advisor to clients on platform capabilities, implementation strategy, API adoption and best practices.
Conduct advanced platform and API demonstrations, including deep dives into platform capabilities, implementation patterns and solution design considerations.
Partner with client stakeholders to translate business requirements into scalable platform configurations and implementation approaches.
Establish and oversee delivery governance, including program plans, RAID management, executive reporting and risk mitigation activities.
Drive resolution of complex implementation challenges, client escalations and ambiguous issues through effective stakeholder management and cross-functional collaboration.
Collaborate with Product, Engineering and Customer Success teams to improve onboarding experiences, implementation processes and platform adoption outcomes.
Define, standardize and continuously improve onboarding methodologies, playbooks, frameworks and delivery best practices.
Monitor implementation performance metrics and identify opportunities to improve efficiency, scalability and client satisfaction.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
Bachelor's degree or equivalent practical experience.
8+ years of experience leading complex delivery, onboarding, implementation or technology transformation programs.
Proven track record managing enterprise client engagements and influencing senior stakeholders across business and technical functions.
Strong experience with API-driven platforms and technology solutions, including REST/JSON APIs, integration architectures and implementation configuration activities.
Deep domain expertise in payments, card processing, issuer processing, core banking or related financial services technology.
Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong analytical, problem-solving and decision-making capabilities with experience navigating ambiguity.
Ability to communicate effectively with clients and stakeholders across the APAC region. Proficiency in Mandarin and/or Bahasa Indonesia is required to support clients in markets where these languages are the primary business languages.
What will also help
Hands-on experience with API testing and integration tools such as Postman or Bruno.
Strong understanding of data integrations, technical solution design and client-facing technical demonstrations.
Experience implementing card processing, issuer processing, digital banking or core banking platforms.
Experience building delivery governance frameworks, implementation methodologies and scalable operational processes.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
