Key Responsibilities
Knowledge Management & Content Administration
Support administration of CCSO knowledge resources, repositories, and collaboration sites.
Maintain standards libraries, guidance documents, playbooks, templates, job aids, and related content.
Coordinate content reviews and updates with designated content owners.
Support document publishing, metadata management, version control, and content organization activities.
Perform periodic audits to identify outdated, duplicate, or incomplete content.
Governance & Operational Support
Maintain governance trackers, action-item logs, issue trackers, and operational dashboards.
Coordinate recurring meetings, working sessions, and governance activities.
Track decisions, action items, deliverables, and follow-up activities.
Support preparation of meeting materials, agendas, status updates, and summaries.
Assist with operational reporting and documentation activities.
Communications & Enablement Support
Support preparation and distribution of communications, newsletters, announcements, and program updates.
Assist with development of training materials, job aids, user guides, and enablement resources.
Coordinate stakeholder communications related to standards, guidance, and operational updates.
Support onboarding and awareness activities for CCSO initiatives.
Capability Lifecycle Support
Support maintenance of standards, workflows, guidance, templates, and related operational assets throughout their lifecycle.
Assist with change tracking, review cycles, approvals, and publication activities.
Maintain inventories of standards, guidance, workflows, and knowledge resources.
Support migration, cleanup, and organization efforts related to knowledge and content repositories.
Continuous Improvement & Administrative Support
Identify opportunities to improve documentation quality, content accessibility, and operational efficiency.
Support implementation of process improvements and operational enhancements.
Assist with special projects and ad hoc operational initiatives.
Provide administrative support for CCSO team priorities as needed.
Qualifications
Basic Qualifications
Bachelor's degree or equivalent.
Minimum 2 years of relevant experience in project coordination, program support, operations, knowledge management, administration, communications, documentation, or related fields.
Experience managing multiple priorities and coordinating activities across stakeholders.
Strong organizational and attention-to-detail skills.
Strong written and verbal communication skills.
Amenable to working flexible hours to support stakeholders across the International region.
Preferred Qualifications
Experience supporting Legal Operations, knowledge management programs, governance activities, commercial contracting teams, or related operational functions.
Experience maintaining documentation, content repositories, SharePoint sites, knowledge bases, or collaboration platforms.
Experience coordinating meetings, maintaining trackers, and supporting project or program administration activities.
Experience preparing communications, presentations, training materials, or user documentation.
Experience supporting operational reporting, dashboards, or metrics.
Experience with document management, version control, metadata management, or content governance processes.
Ability to organize information and maintain high levels of accuracy and consistency.
Advanced proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint.
Technology & Innovation
Experience leveraging Microsoft Copilot, Microsoft 365, SharePoint, Power Platform, or similar tools to improve productivity and operational efficiency.
Curiosity and willingness to adopt emerging technologies and AI-enabled ways of working.
Experience identifying opportunities to automate or streamline manual administrative and operational activities
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
