VCA-X is VCA's global delivery capability, designed to scale high-value solutions across Regions through multidisciplinary teams, common delivery standards, AI-enabled assets, and continuous learning from delivery. Working in partnership with Regional teams and Practice Areas, VCA-X enables consistent, efficient, and scalable delivery while maintaining client and market relevance.
Program Management is a core pillar of the VCA-X operating model. It provides the integrated planning, orchestration, and delivery management required to scale delivery across multiple use cases, teams, and geographies.
The role operates as one of three core delivery leadership pillars within VCA-X, alongside Specialist & Consulting Delivery and Data & Analytics Delivery. It will form part of the VCA-X Leadership Team, and report directly to the Head of VCA-X.
What a Manager, Program Management, VCA-X does at Visa
The Manager will coordinate the day-to-day operating processes that turn VCA-X priorities into disciplined execution, timely decisions, and consistent delivery across markets. The role will maintain plans and metrics, run governance cadences, administer demand intake, support quality and compliance controls, track automation and efficiency initiatives, and provide executive-assistant and administrative support to VCA-X leadership.
Planning, Metrics & Execution Tracking
Support strategy and annual planning by translating priorities into detailed plans, milestones, owners, dependencies, and timelines.
Maintain scorecards and dashboards; track performance against agreed metrics and follow up on variances and actions.
Produce accurate operating updates and decision-ready materials for management reviews.
Governance, Quality & Compliance
Set up and run governance meetings and operating cadences, including agendas, pre-reads, minutes, action logs, and escalation tracking.
Implement quality frameworks, checklists, review gates, documentation standards, and delivery controls.
Monitor adherence to relevant policies and processes, maintain evidence, and coordinate remediation of identified gaps.
Demand Intake & Delivery Coordination
Administer the demand intake pipeline, validate required information, coordinate assessments, and maintain status visibility.
Support prioritization, resource planning, mobilization, and handoffs across multidisciplinary teams.
Track delivery health, risks, issues, dependencies, and decisions; escalate blockers and drive actions to closure.
Market & Stakeholder Coordination
Coordinate with Regional and market leaders to progress the VCA-X agenda, confirm demand, and align on next steps and commitments.
Maintain stakeholder communications, action trackers, and decision records across a highly matrixed global environment.
Support issue resolution by bringing together the right stakeholders and ensuring timely follow-through.
Executive & Administrative Support
Provide executive-assistant support to VCA-X leadership, like calendar management, meeting scheduling, travel coordination, expense administration, coordination for site level initiatives, etc.
Coordinate leadership meetings and events, prepare agendas and materials, manage logistics, and ensure actions and follow-ups are completed.
Handle sensitive information with discretion and serve as a reliable coordination point for internal and external stakeholders.
Automation & Efficiency Delivery
Maintain the pipeline of automation and process-improvement opportunities and coordinate prioritization and implementation.
Track baseline performance, adoption, benefits, and delivery against agreed efficiency targets.
Document and standardize improved processes, tools, templates, and ways of working.
Why this is important to Visa
VCA-X depends on strong operating discipline to manage demand, coordinate delivery, maintain quality, and scale consistently. This role provides the execution backbone and management information needed to keep priorities moving and commitments on track.
Qualifications
Basic qualifications
Bachelor’s or Master’s degree in Data Science, Statistics, Mathematics, Economics, Computer Science, Engineering, Operations Research, or a related quantitative discipline.
7+ years of experience in program management, business operations, PMO, consulting operations, transformation, or professional-services delivery.
Hands-on experience managing plans, milestones, scorecards, governance routines, risks, issues, and action tracking.
Experience supporting demand intake, portfolio reporting, quality controls, compliance processes, and cross-functional delivery.
Strong organization, analytical thinking, attention to detail, and ability to manage multiple priorities.
Clear written and verbal communication skills and the ability to work effectively across functions and geographies.
Preferred qualifications
Experience in shared services, centers of excellence, consulting, managed services, or global delivery operations.
Exposure to automation, AI-enabled workflows, process improvement, or operational-efficiency programs.
Knowledge of payments, financial services, or adjacent industries.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
