Potential engagements could include digital customer experience assessments, AI Strategy, Search Engine Optimization (SEO), Answer Engine Optimization (AEO), program launch, digital customer acquisition, customer and merchant life cycle optimization, retention enhancement, benchmark analysis, and profitability enhancement.
Specific responsibilities include
Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges, with a particular focus on digital related engagements
Build solutions and actionable insights that will help clients grow and achieve their objective
Partner with peers in other functional areas (e.g., merchant sales and solutions, marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments with a specific focus on digital
Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
Build scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice
Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions. Candidates must be able to develop strong working relationships with external clients and across the Visa organization.
This is an individual contributor role, reporting into a Senior Director within VCA.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Preferred Qualifications
6 or more years of relevant work experience with a Bachelor's Degree or at least 4 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Strong analytical skills, with demonstrated intellectual and analytical rigor
Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently Relevant experience at a consulting firm, analytics firm, software development firm, or digital agency
Experience working with financial indicators to measure business performance.
Experience with advanced analytics & coding tools (PowerBI, python, etc)
Experience in developing & utilizing LLM tools to enhance productivity, including building LLM-driven agents & models
Experience in Answer Engine Optimization, including the building and use of custom tools
Knowledge of web analytics & digital measurement tools (Adobe, Google, etc)
Knowledge and understanding of banking operations and payments, including products and services, digital customer experience, marketing initiatives and card acquiring experience
Strong communication and presentation skills
Technology mindset, curious, up-to-date with digital trends and applications
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
