This role is ideal for a hands-on product leader who thrives at the intersection of product operations, execution, process optimization, adoption, and organizational change.
What You'll Do
Lead Operational Excellence
Own execution of the platform roadmap, ensuring successful delivery of enhancements, new capabilities, and enterprise integrations.
Establish operational processes, governance frameworks, and success metrics that enable scalable platform growth.
Drive prioritization decisions balancing business impact, user needs, technical feasibility, and organizational readiness.
Monitor platform health, adoption, performance, and user engagement to ensure successful outcomes.
Drive Enterprise Adoption
Lead user adoption efforts across Visa's global product management organization.
Create and execute onboarding, enablement, training, and change management strategies.
Partner with product leaders to increase platform utilization and embed AI-driven workflows into daily operating practices.
Develop mechanisms to collect user feedback and rapidly translate insights into platform improvements.
Accelerate Cross-Functional Execution
Serve as the central point of coordination across Product, Engineering, Risk, Legal, Compliance, Marketing, Customer Support, and Operations teams.
Remove organizational barriers, resolve dependencies, and drive alignment across stakeholders.
Establish operating rhythms, business reviews, and stakeholder forums to ensure execution transparency and accountability.
Lead enterprise-wide initiatives to expand platform capabilities and improve efficiency.
Operationalize AI Across Product Development
Identify opportunities to automate, streamline, and improve product development workflows through AI and intelligent agents.
Drive implementation of new workflows, agent capabilities, and knowledge management solutions.
Scale best practices for leveraging AI throughout product discovery, development, commercialization, and lifecycle management.
Measure and Improve Business Impact
Develop KPIs and operating metrics focused on adoption, productivity, workflow reduction, cycle time improvements, and business outcomes.
Leverage analytics and user insights to identify friction points and continuously improve platform effectiveness.
Deliver regular executive reporting demonstrating platform value and organizational impact.
Influence Strategic Direction
Partner with senior leaders to shape the long-term vision and roadmap for Visa's AI-enabled product development ecosystem.
Provide thought leadership on generative AI, agentic workflows, and product management transformation.
Influence investment decisions and prioritization through data-driven recommendations and operational insights.
Represent the platform in executive discussions and strategic planning forums.
Qualifications
What We're Looking For
Operational Product Leader
You have successfully operationalized large-scale products, platforms, or transformation initiatives and excel at translating strategy into measurable execution.
Exceptional Cross-Functional Operator
You build strong partnerships, influence without authority, and consistently drive results across complex stakeholder environments.
Product Operations Mindset
You understand how to create scalable processes, governance models, adoption frameworks, and operating mechanisms that enable sustainable growth.
Executive Presence and Influence
You are comfortable engaging senior leaders, presenting recommendations, driving alignment, and influencing decisions through credibility, insight, and data.
AI and Technology Practitioner
You have practical experience applying generative AI, workflow automation, or emerging technologies to solve business challenges and improve organizational effectiveness.
Customer and User Advocate
You deeply understand user needs and are passionate about delivering intuitive solutions that improve productivity and create meaningful value.
Experience
8+ years of product management, product operations, program leadership, or platform management experience.
Proven success leading complex, cross-functional initiatives in large-scale enterprise environments.
Experience driving adoption, enablement, operational readiness, and organizational change management.
Experience building and executing business operating models, governance frameworks, and performance management processes.
Strong understanding of generative AI, automation, agentic workflows, and emerging technology trends.
Experience working closely with Product and Engineering teams on highly technical solutions.
Demonstrated ability to influence executive stakeholders and drive organizational alignment.
Experience in payments, fintech, technology, or other highly regulated industries preferred.
Leadership Attributes
Execution-focused leader who turns vision into results.
Strong operator with a bias toward action and accountability.
Executive presence with the ability to influence senior leaders.
Data-driven decision maker who leverages insights to drive outcomes.
Collaborative partner who builds trust across organizations.
Change agent capable of driving adoption and organizational transformation.
Passionate about leveraging AI to improve how teams work and deliver value.
Success Measures
During the first 12-18 months, success will be measured by
Enterprise platform adoption and engagement growth
Product manager satisfaction and utilization
Reduction in product development cycle times
Expansion of AI-enabled workflows across the organization
Delivery against roadmap commitments
Increased operational efficiency and productivity gains
Executive stakeholder alignment and advocacy
Measurable business impact from platform investments
Role Profile: 70% Operational Leadership | 30% Strategic Influence & Executive Partnership
Information for US Applicants For roles located in the US, the estimated salary range for this position is $173,100 to $307,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
