Collaborate with the screening and transaction monitoring teams on high-risk cases, escalating any actual or suspected sanctions matches or financial crime concerns.
Identify any reoccurring issues raised by Visa’s network partners and effectively resolve any problems resulting in the reduction of partner requests.
Engage with clients to understand customer activity following alerts or requests from bank partners
Identify and internally escalate actual or suspected financial crime incidents
Identify, investigate anomalous transaction patterns
Escalate trends or spikes in query volume by customer or partner to ensure we can proactively identify delays or issues.
Assist the Senior Compliance Analysts and Managers with analysis of current and future screening and monitoring requirements as required
Collaborate with other departments to create a culture of compliance
And assist
Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.
Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.
Ensuring the compliance risk control framework remains aligned with external legislation.
Conducting and/or overseeing compliance monitoring reviews and audits.
Promoting and providing advice on best compliance practice within critical business areas.
Exemplifying the company values and promoting them in all areas of the role, within and without the function.
Qualifications
What we’re after…
Education
Specific qualifications are not detailed. All qualifications offered will be considered regarding their applicability (e.g. GCSE’s, ‘A’ levels, Vocational Qualifications etc.)
Experience
Previous experience in financial/corporate sector payments, FX and/or compliance
Experience managing client inquiries, service requests, and escalations while meeting established service level agreements (SLAs).
Client query management, stakeholder engagement, payment operations, compliance awareness, and problem-solving skills.
Understanding of IT systems, operational and/or product development payment processes, especially in e-Commerce environments for retail and/or corporate payments
Your Personal Attributes
Courteous and friendly nature (team player)
Strong communication skills, written and oral
Recognizes the importance of attention to detail (regulatory environment)
Motivated to learn
Able to work independently and efficiently to meet deadlines
Ability to follow a process driven task
Think you have what it takes?
If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
