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Job Title: Customer Service Representative
About the Company
Our client provides solar energy solutions to homeowners and promotes sustainable energy.
Job Description
You will help customers with questions and requests about their solar services. This role helps customers have a good experience from start to finish.
Responsibilities of the role
- Assist clients with inquiries, requests, and general information about solar services.
- Handle customer complaints professionally and efficiently.
- Work with team members to provide a smooth client experience.
- Build relationships with customers and encourage referrals through great service.
- Support customers by phone, email, or chat.
- Explain processes, timelines, and solar information clearly and kindly.
- Update client records and document interactions in the CRM system.
- Send complex issues to the correct department.
- Join team meetings, training, and process improvement discussions.
- Be professional, patient, and respectful in all interactions.
Required Experience and Qualifications
- Previous experience in customer service or a call center is preferred.
- Strong phone etiquette and communication skills.
- Excellent time management and organization skills.
- Ability to handle difficult situations with professionalism, empathy, and calm.
- Ability to speak multiple languages is a plus.
- Familiarity with CRM software is preferred.
- C2 English level.
Show the full description
Preferred Skills
- Experience in appointment setting or sales.
- Customer service experience in a busy environment.
- Familiarity with solar products or services is a plus.
Personality
- Positive, empathetic, and service-oriented.
- Team player with good problem-solving skills.
- Highly organized and able to handle multiple tasks.
- Proactive and adaptable in a fast-paced setting.
Software & Tools
- CRM software (internal lead or client management system).
- Standard communication tools (phone, email, chat).
Schedule
9 AM to 5 PM EST
Salary and Benefits
- Payment in USD or Local Currency according to candidate's preference.
- Full-time remote opportunity.
