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Job Title: Creditor Resolution Administrator
About the Company
Our client is a boutique financial services firm that helps small businesses recover from distress caused by Merchant Cash Advance debt.
Job Description
You will take operational ownership of each creditor position from client intake through resolution. Each position has set timing, economic limits, and approved negotiation methods. You will use judgment and creativity to adapt these methods to specific situations. Your goal is to achieve strong settlement results within the set limits and escalate true exceptions. This is an operations role, not an attorney role, but you will have authority to manage negotiations, adapt approved approaches, finalize settlements within limits, assign matters, and manage budgets. You will not set portfolio strategy or economic targets.
Responsibilities of the role
- Take over new creditor positions after client intake.
- Verify creditor details, balance, documents, contacts, liens, litigation status, jurisdiction, and settlement parameters.
- Maintain complete and current records in CRM and matter-management tools.
- Close information gaps and follow up with internal and external parties.
- Keep all matters moving forward without missed deadlines.
- Start settlements at the approved time and follow the assigned approach.
- Negotiate directly with MCA companies, collection firms, and their counsel.
- Secure settlements at or below established dollar ceilings and within approved timing and documentation parameters.
- Escalate exceptions with relevant facts and a clear recommendation.
- Complete agreements, releases, and supporting documents.
- Provide necessary information to the finance team for settlement payments.
- Review new litigation information and assign matters to outside counsel.
- Engage approved attorneys and specialist providers and authorize work within budget.
- Track provider responsiveness, quality, cost, and results.
- Maintain practical workflows, checklists, templates, dashboards, and reports.
- Improve recurring processes to reduce delay and rework.
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Required Experience and Qualifications
- Experience in legal administration or litigation coordination.
- Experience managing active matters, deadlines, documents, outside counsel, and status reporting.
- Proven ability to keep high-volume legal work organized and moving.
- Confidence conducting structured negotiations and firm counterparty communications within defined authority.
- Practical familiarity with litigation documents, court deadlines, settlement agreements, releases, and liens.
- Clear written and verbal communication skills.
- Strong judgment and persistent follow-up skills.
- Confidence working directly with creditors, collection firms, attorneys, and internal teams.
- Strong CRM, spreadsheet, document-management, and reporting habits.
- C1 or C2 English level.
Preferred Skills
- Commercial debt, collections, MCA, or creditors' rights experience.
- Paralegal training.
