Client Relations / BDC Representative – Customer Service
- VIP Automotive Group – Long Island, NY
- Full-Time | 5-Day Work Week | $45,000 – $80,000+
- Salary + Commission + Bonuses | Growth Opportunity
🚗 NOW HIRING: CLIENT RELATIONS / BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join our centralized Business Development Center (BDC) supporting multiple automotive dealership locations.
This is an excellent opportunity for someone with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations who wants to build a long-term career with a successful automotive dealership group.
No automotive dealership experience required — paid training provided!
If you enjoy talking with people, building relationships, following up with customers, and working toward goals, this could be the opportunity for you.
💰 COMPENSATION
$45,000 – $80,000+ per year
Salary + Commission + Bonuses
Your earning potential increases with performance, appointment generation, customer engagement, and results.
📅 SCHEDULE
Full-Time | 5-Day Work Week
One weekend day required
One weekday evening shift: 12:00 PM – 8:00 PM
One weekday off
Flexible scheduling based on business needs
📞 WHAT DOES A BDC REPRESENTATIVE DO?
As a Client Relations / BDC Representative, you'll be responsible for connecting with automotive customers and prospects, scheduling appointments, following up with leads, and helping drive customers into our dealerships.
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You'll communicate with customers through phone calls, emails, text messages, and online leads while providing a professional and exceptional customer experience.
🔑 KEY RESPONSIBILITIES
Handle inbound and outbound customer calls
Respond to customer inquiries by phone, email, and text
Follow up with automotive sales and service leads
Schedule sales and service appointments
Confirm and reschedule customer appointments
Follow up with customers who have not yet scheduled
Contact previous customers regarding future sales and service opportunities
Respond quickly and professionally to internet and online leads
Build strong relationships with customers and prospects
Generate showroom and service department traffic
Maintain accurate customer information and notes in dealership CRM systems
Make proactive outbound calls to increase appointment opportunities
Work with Sales and Service teams to ensure a smooth customer handoff
Meet or exceed individual and team appointment-setting goals
Track follow-up activities and customer interactions
Deliver exceptional customer service throughout the entire customer journey
Help identify opportunities to generate additional dealership business
⭐ NO AUTOMOTIVE EXPERIENCE? NO PROBLEM!
We provide paid training and the tools necessary to help the right candidate succeed.
We welcome candidates with backgrounds in
Customer Service
Call Centers
Inside Sales
Retail Sales
Hospitality
Appointment Setting
Client Relations
Customer Experience
Sales Support
Lead Generation
Account Management
Business Development
If you're comfortable talking to customers, organized, motivated, and willing to learn, we want to hear from you!
🎯 WHAT WE'RE LOOKING FOR
The ideal BDC Representative / Client Relations Representative is
