In this role, a typical day will look like
Lead end-to-end technical implementation and onboarding of customers on the WCRGO platform, ensuring timely go-live and successful adoption.
Configure workflows, troubleshoot technical challenges, and support customers with integrations and platform-related requirements.
Provide L1/L2 technical support, investigate complex issues, and drive timely resolution in collaboration with Product and Engineering teams.
Manage customer transitions from legacy systems and other platforms to WCRGO, ensuring minimal disruption to business operations.
Conduct technical training sessions, product walkthroughs, and knowledge-transfer sessions for customers and internal teams.
Identify recurring issues, document solutions, and contribute to improving implementation processes, support documentation, and platform stability.
The essential requirements of the job include
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
5-7 years of experience in technical implementation, application support, SaaS delivery, or enterprise software environments.
Hands-on experience with SaaS platform configuration, workflow management, API integrations, and technical troubleshooting.
Working knowledge of SQL, REST APIs, JSON, and debugging tools to investigate and resolve technical issues.
Flexibility to work in shifts, based on business requirements.
Experience working with ticketing and support platforms such as Zendesk, Jira, ServiceNow, or equivalent tools.
Travel: Willingness to travel occasionally for customer implementations, training, and critical technical engagements (approximately 10–15% travel, depending on business requirements).
At Esko, a Veralto Company, innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.
Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
