Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
JOB SUMMARY
WITHIN YOUR TEAM
As a Software Support Engineer – Engines, you are the customer’s hero in times of need, acting as a strong customer advocate internally and an Esko ambassador externally. You support customers with technical requests, ensuring a seamless support and software deployment experience while helping them stay up and running with Esko solutions.
You will work directly with customers to resolve complex technical challenges, keep them informed throughout the resolution process, and help them continuously derive maximum value from Esko software. The role requires proactive engagement, strong technical expertise, and the ability to anticipate customer challenges while building trusted, long-term partnerships.
JOB DESCRIPTION
WITHIN YOUR ROLE, YOU WILL
Customer Support & Technical Expertise
Provide technical support for Esko Prepress Engines solutions, assisting customers with complex technical requests and ensuring a smooth support and deployment experience.
Keep customers informed with clear and consistent updates throughout the issue resolution process.
Continuously learn and adapt to new technologies and industry trends to effectively support evolving customer environments.
Issue Resolution & Ownership
React promptly to customer-reported issues and take ownership in driving them toward resolution.
Proactively anticipate potential customer challenges and address them before they escalate.
Demonstrate strong technical capability to resolve complex issues efficiently and effectively.
Customer Relationship & Value Realisation
Build and maintain trusted partnerships with customers by acting as their advocate within Esko.
Ensure customers continuously derive maximum value from Esko software solutions.
Support customers in achieving an optimal usage experience through guidance and engagement.
Collaboration & Continuous Improvement
Work as part of a customer-centric team supporting Subject Matter Experts and enterprise customers.
Contribute to improving support effectiveness by proactively identifying recurring issues and opportunities for long-term resolution.
Engage with internal teams to enhance processes and ensure consistent customer experience.
WE ARE LOOKING FOR A PROFESSIONAL WHO IS
A good communicator with the ability to defuse tense customer situations.
Empathetic towards colleagues, customers, and suppliers.
Proactive in addressing problems and curious about preventing similar issues in the future.
An excellent listener, able to understand customer needs and manage expectations.
Fluent in English, both written and spoken.
Knowledgeable about how web applications work, through experience or qualification.
Comfortable working in a 24/7 support environment.
Willing to work rotational shifts and weekends as part of scheduled workdays.
Willing to work in hybrid mode (office and work‑from‑home) based on team planning.
SHIFT DETAILS
First Shift: 03:30 AM – 12:00 PM IST
Second Shift: 12:00 PM – 09:00 PM IST
Night Shift: 06:30 PM – 03:30 AM IST (next day)
Weekend work (Saturday and/or Sunday) may be scheduled. These will count as regular workdays, with alternate days off provided based on schedule planning by the Team Leader.
YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE
Experience in problem solving, and a quick learner.
Analytical mindset, with a calm, methodical approach to problem solving.
Direct experience of handling complex technical issues with customers and/or suppliers.
OR: 2+ years of experience in prepress for packaging, workflow administrator for prepress automation systems or Esko software (Automation Engine, Imaging Engine, PackProof, FlexRip, WebCenter.)
AND/OR Formal qualification in print/prepress (also in similar businesses like commercial printing.)
If you’ve read the job description and are worried that you don’t have every box ticked, that’s still OK, you can still drop us a line to talk about why you think you’re just right for this role.
What We Value
We believe that real breakthroughs come from teams that think big and respect each other’s differences – different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers’ most pressing needs. And we would love to have you on this journey with us! Apply today.
Our Culture
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
Our Values
We serve humanity with purpose and integrity.
We unlock ingenuity for customer success.
We deliver results as a team.
We continually improve for enduring impact.
Our offer
We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth, and opportunity.
A career with ESKO will push you and challenge you, providing growth opportunities and the
prospects to advance your career.
If you are a driven high achiever, you will work with committed, like-minded people, giving you the
support to reach your full potential.
At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates.
Equal Opportunity
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
