You will contribute to resolving any GX service system or hardware issue reported by our channel, NOC, or other internal parties.
You will work closely with the training academy to pass knowledge on GX troubleshooting processes, network tools and useful network/system experience you gain
Logging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems
Contribute to update self-help documents so customers and colleagues can try to fix problems themselves
Working with field engineers who conduct site visits if a problem is more serious
Testing and fixing faulty equipment
Note this is a temporary 12-month position.
What you'll need
Educated to degree level or equivalent in communications/network engineering
IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector
Wireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment
Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative
Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met
Actively committed to expanding deep technical knowledge in addition to solid commercial understanding. You are a fantastic communicator and you are keen to share your ideas
Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base
What will help you on the job
Good understanding of network and networking protocols
Good understanding of core Inmarsat Products & Services and their capabilities
Experience in working on a shift pattern
Knowledge of a foreign language
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
Working with customers to do initial identification and diagnose hardware device, software application, system and/or network problems and advising on the solution providing customer excellence along the way
You will contribute to resolving any GX service system or hardware issue reported by our channel, NOC, or other internal parties.
You will work closely with the training academy to pass knowledge on GX troubleshooting processes, network tools and useful network/system experience you gain
Logging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems
Contribute to update self-help documents so customers and colleagues can try to fix problems themselves
Working with field engineers who conduct site visits if a problem is more serious
Testing and fixing faulty equipment
Note this is a temporary 12-month position.
Educated to degree level or equivalent in communications/network engineering
IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector
Wireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment
Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative
Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met
Actively committed to expanding deep technical knowledge in addition to solid commercial understanding. You are a fantastic communicator and you are keen to share your ideas
Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base
