Duties and Responsibilities
Serve as the primary intake point for workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and Code of Conduct concerns.
Promptly document, acknowledge, assess, and appropriately triage workplace complaints.
Plan and conduct thorough, timely, and impartial workplace investigations.
Identify relevant witnesses, gather and preserve documentary and other evidence, conduct structured interviews, and evaluate conflicting information.
Apply a preponderance of the evidence standard, where appropriate, to reach objective, well-supported, and defensible findings.
Maintain strict confidentiality
Required Qualifications
Bachelor’s degree in Human Resources, Employment Law, Organizational Behavior, or a related field; equivalent relevant experience may be considered.
Minimum of four years of experience conducting internal workplace investigations, employee relations, HR compliance, or a comparable role involving workplace complaint resolution.
Working knowledge of Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable federal and state employment laws and regulations.
Demonstrated high level of personal integrity and ethics, with a proven ability to maintain strict confidentiality and exercise impartiality and sound judgment under pressure.
Excellent interviewing, active listening, and interpersonal skills, including the ability to establish trust while maintaining appropriate professional boundaries.
Strong analytical skills and the ability to evaluate complex, incomplete, or conflicting information and synthesize it into clear, objective, and defensible findings.
Exceptional written communication skills, including demonstrated experience preparing investigation reports, findings memoranda, or other documentation suitable for executive or legal review.
Demonstrated sound judgment, professionalism, and composure when managing sensitive, emotionally charged, or high-stakes workplace matters.
Ability to manage multiple investigations and competing priorities while maintaining thoroughness, accuracy, timeliness, and confidentiality.
Preferred Qualifications
SHRM-SCP, SPHR, or comparable senior-level HR certification.
Certificate or specialized training in workplace investigations, such as a credential or program offered by the Association of Workplace Investigators (AWI).
Experience conducting workplace investigations or employee relations work in a human services, healthcare, nonprofit, or similarly mission-driven organization.
Experience working directly with executive leadership and/or outside employment counsel on sensitive workplace matters.
“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”
Full-time Viability staff members are eligible for the following
Health, Dental & Vision insurance plans.
Dependent care flexible spending account.
Flexible Spending & Health Savings account.
Pet-plan discount program offered through Fetch.
Company paid Long-term Disability insurance.
Company paid Short-term Disability insurance. (NY & OK employees only)
Company paid Life & AD&D insurance.
Benefits & Perks for all Viability staff members
Employer matched 403B contributions starting day 1 of employment.
Eligible for Tuition Reimbursement.
Generous paid time off.
11 Paid Holidays a year.
Access to training and professional development resources through our comprehensive online learning platform.
Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
Employee Assistance Program that provides confidential assistance for all life challenges.
Work-life balance.
Who We Are
Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.
Our Mission
Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.
Our Vision
Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.
If you are passionate about supporting employees and helping people reach their professional potential, we would love to hear from you. To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.
