De-escalation & Customer Interaction
CPR/First Aid & Emergency Procedures
Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions.
Maintain training documentation, certifications, and compliance records.
Conduct regular ride along’s to observe service quality, reinforce training, and coach drivers in real-world conditions.
Serve as a visible leader across markets - fostering a culture of safety, accountability, and support.
Partner with operations, safety, and compliance teams to align local practices with company-wide goals.
Assist in driver scheduling for trainings and ensure operational readiness.
Support reporting and communication between field teams and central operations
Who You Are
Commercial Driver’s License (CDL) with passenger endorsement required.
3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings.
Proven ability to coach, motivate, and manage performance among diverse driver teams.
Strong understanding of safety protocols, ADA requirements, and DOT regulations.
Excellent communication and interpersonal skills; able to train and inspire adult learners.
Comfort balancing field work with administrative and compliance tasks.
Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)
Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Certifications & Professional Development
We will support continued professional development and certification renewal, including:
PASS (Passenger Assistance Safety and Sensitivity)
LLLC Defensive Driving
CPR/First Aid
De-escalation Training
Other state- or service-specific certifications as needed.
Compensation and Benefits
Salary Range: $75,000 - $85,000 / year
Final salary will be determined based on experience, knowledge, and skills.
Comprehensive benefits package, including medical coverage, paid time off, and 401(k) matching.
Opportunities for certification, advancement, and leadership development.
Ready to join the ride?
Via is an equal opportunity employer.
