Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Regulatory Operations Associate, you will handle the day-to-day execution, tracking, and operational tasks required to keep Via’s transit partnerships fully compliant. You will monitor operational workflows, maintain audit-ready documentation, coordinate filings, and support the rollout of internal tools and automated reporting systems across our partner deployments.
This role is based in NYC with a 3x per week office requirement.
What You’ll Do
Daily Compliance Execution: Coordinate and submit recurring regulatory filings, vehicle permits, driver credential verifications, and operational reports required by local transit agencies, federal standards (FTA), and accessibility mandates (ADA).
Audit & Records Maintenance: Maintain centralized documentation systems, log compliance records, and perform routine audits of service data to ensure all partner markets remain 100% audit-ready.
Tooling & Data Entry Workflows: Utilize internal operational tools, AI-assisted reporting workflows, and databases to extract compliance metrics, log discrepancies, and replace manual paperwork with structured digital tracking.
Operational Monitoring: Track day-to-day Service Level Agreements (SLAs) and incident reports, flagging non-compliance issues or emerging operational bottlenecks directly to market operations managers.
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Project Coordination: Update and maintain project trackers, compliance calendars, and operational checklists to ensure all milestone dates, renewals, and partner deliverables are completed on schedule.
Cross-Functional Support: Liaise directly with local Fleet Coordinators, Dispatch, Legal, and Market Operations teams to gather evidence, verify on-the-ground operational facts, and resolve administrative compliance blockers.
Who You Are
1–3 years of professional experience in operations, compliance coordination, program administration, logistics, or a related task-focused operational role; Bachelor's degree required.
Highly organized task manager who thrives on executing recurring workflows accurately and keeping structured trackers up to date.
Meticulous attention to detail with a track record of verifying datasets, maintaining clean records, and spotting discrepancies in operational data.
Clear, practical communicator able to coordinate across frontline operations, legal, and city teams to track down required documentation.
Fast learner comfortable adopting new software platforms, spreadsheets, and internal workflow tools quickly.
Prior experience with Salesforce, Google Sheets/Excel, or compliance tracking software is a plus, but not required.
Compensation and Benefits
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $65,000 – $85,000 / year
We are proud to offer a generous and comprehensive benefits package, including comprehensive medical plans and 401(k) matching.
Ready to join the ride?
Via is an equal opportunity employer.
