Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.
Who You Are
Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
Tech savvy, able to learn new software and adapt to changes
An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start
An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Ownership mentality: take full responsibility for delivering great service to customers
Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.
What We Offer
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $18/hour, 8am-4:30pm M-F
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
