Participate in recruiting, interviewing, onboarding, and retention efforts.
Conduct daily pre-shift meetings and ongoing service coaching.
Dining Operations
Oversee day-to-day operations of dining rooms, bars, service stations, and special events.
Ensure exceptional service standards and hospitality are consistently delivered.
Partner with the Food & Beverage Director to drive operational excellence.
Support special events, resident functions, and community-wide initiatives.
Serve as the department leader in the absence of the Food & Beverage Director.
Resident & Guest Experience
Build meaningful relationships with residents and guests.
Resolve service concerns quickly and professionally.
Maintain a visible presence in dining venues during service periods.
Ensure personalized, high-quality dining experiences that exceed expectations.
Financial & Administrative Oversight
Manage staffing schedules and labor utilization.
Process payroll and monitor staffing efficiency.
Assist with inventory controls, purchasing, and operational reporting.
Support departmental budget goals and performance objectives.
Technology & Compliance
Serve as the primary administrator for dining POS systems.
Ensure compliance with food safety, sanitation, and regulatory standards.
Maintain clean, organized, and safe dining environments.
Support alcohol service compliance and safety initiatives.
What We're Looking For
Required Qualifications
3-5+ years of progressive restaurant, hospitality, food service, senior living, hotel, club, or healthcare dining management experience.
Previous supervisory or management experience.
Strong leadership, coaching, and team-building abilities.
Experience with scheduling, payroll, and operational reporting.
Ability to thrive in a fast-paced hospitality environment.
Excellent communication, problem-solving, and customer service skills.
Preferred Qualifications
Associate’s degree in Hospitality Management, Restaurant Management, Business Administration, or a related field preferred. Five (5) years of high-volume restaurant management experience will be considered.
Experience within senior living, country club, hotel, or upscale dining environments.
Experience with POS systems, workforce management software, and Microsoft Office.
Knowledge of food safety and sanitation regulations.
All new hires must be able to pass our preemployment screening process, which includes a fitness for duty physical, criminal background check, drug test and employment references as required by a licensed residential care facility. Some of the roles in our community also require that we ask about your vaccination status.
EEO Employer