Collaborate with sales and service teams to address customer concerns and improve product performance.
Provide post-resolution follow-ups to ensure customer satisfaction and operational efficiency.
Process Improvement
Identify patterns in technical issues and recommend process or product improvements to minimize recurrence.
Contribute to the development of knowledge base articles, technical guides, and training materials.
Lead technical training sessions for internal teams and partners to enhance their expertise in Vertiv cooling systems.
Collaboration & Reporting
Work closely with cross-functional teams, including R&D, quality assurance, and service teams, to improve product reliability and customer experience.
Prepare and present reports on key metrics, including resolution timelines, recurring issues, and customer satisfaction.
Qualifications: • Education
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related technical qualification.
Experience
5+ years of experience in technical support, field engineering, or product management, preferably in HVAC or precision cooling systems.
Experience with data centers, telecom, or industrial cooling systems is a strong advantage.
Technical Skills
Strong understanding of cooling technologies, thermal management principles, and associated hardware/software systems.
Proficiency in diagnostic tools and methodologies for cooling equipment.
Soft Skills
Excellent problem-solving and analytical skills.
Strong communication and interpersonal abilities to engage with diverse teams and clients.
Ability to work under pressure and manage multiple priorities effectively.
Preferred Experience
Familiarity with Vertiv’s product portfolio and related industry standards.
Experience in data centre environments and critical infrastructure cooling solutions.
Employment Type: Full-Time
Reports To: UK Thermal Engineering Manager
This position plays a crucial role in maintaining the reliability and customer trust in Vertiv cooling solutions while driving continuous improvement initiatives across technical services.
#LI-JF1
