Train and support employees on FWT standards, protocols, and required software systems.
Serve as the quality liaison during customer audits and test activities.
Technical Oversight & Problem Solving
Lead real-time containment, investigation, and resolution of quality issues.
Collaborate with Engineering and Production on process changes and new product introductions.
Ensure calibration and functionality of inspection and testing equipment.
Defect Tracking, Analysis & Reporting
Track and analyze defects, scrap, rework, and process deviations.
Prepare and present defect trends and improvement opportunities to manufacturing & facility leadership.
Identify systemic issues and drive corrective and preventive actions using structured problem-solving tools.
Continuous Improvement
Lead or participate in Lean, Six Sigma, and root cause analysis activities.
Support cross-functional kaizen events and quality improvement initiatives.
Reinforce process discipline, standard work, and quality expectations.
Communication & Coordination
Serve as the primary quality contact for shift operations.
Ensure effective shift handoffs and communication of quality priorities.
Provide clear, data-driven updates to leadership and cross-functional teams.
QUALIFICATIONS
Previous manufacturing & quality experience; supervisory experience strongly preferred.
Strong knowledge of quality systems and technical specifications
Excellent leadership, communication, and decision-making skills.
COMPETENCIES
Technical aptitude and ability to interpret complex drawings and test data.
Strong analytical and data presentation skills.
Effective leadership in fast-paced, high-pressure environments.
Commitment to safety, quality, and continuous improvement.
PERFORMANCE INDICATORS
Shift coverage reliability and training completion rates.
Accuracy and timeliness of Factory Witness Test scheduling and execution.
Reduction in defects, scrap, and rework.
Quality metric reporting clarity and effectiveness.
Team engagement, capability growth, and audit performance.
WORK SCHEDULE REQUIREMENTS
This individual is expected to work the hours necessary to fulfill the responsibilities of the role. This may include evenings, weekends, holidays, on-call coverage, and work outside normal business hours as required to support operational, customer, and business needs.
