Vertiv
From Vertiv's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Service Deployment Program Leadership
Lead service product deployment programs within the Asia service organisation, ensuring successful delivery on time and within scope
Own the service deployment project plan — scope, schedule, milestones, dependencies and critical path for each NPDI workstream
Drive Gate readiness (G1–G7), ensuring all service deliverables are complete at each gate
Manage the Service Concept development (Phase 2), Project Organisation Chart, Schedule and Lessons Applied per the NPDI RACI framework
Develop and maintain detailed project plans, timelines and budgets, ensuring efficient resource allocation
Risk, Issue & Escalation Management
Monitor and track program progress, addressing any challenges or obstacles to ensure timely execution and high-quality outcomes
Escalate and create urgency around any issues that would impede the success of the deployment — ensure issues are resolved in a timely manner
Coordinate the team to implement short-term and long-term resolutions; communicate status to all stakeholders
Maintain risk and issue registers with clear ownership, mitigation plans and resolution timelines
Governance & Continuous Improvement
Collaborate with leadership to ensure service deployment programs align with broader business strategies and objectives
Drive continuous improvement in program management processes to enhance performance and operational efficiency
Work with the Growth Program Office to define methods, procedures and best practices — ensure procedures are enforced on all deployments
Conduct lessons learned reviews post-launch; apply findings to future deployments
Ensure compliance with company policies, Vertiv's NPDI Global SOP and Offering Lifecycle governance
Cross-Functional Coordination
Coordinate cross-functional teams — Engineering, Operations, Sales, Service, L&D and Pricing — to align program activities with organisational goals
Develop RACI matrices to ensure functional groups understand roles, responsibilities and deliverables for each service deployment
Establish and implement processes with a focus on hand-offs between functional areas; monitor activities on the critical path
Manage interdependencies across service readiness workstreams: training, spare parts, tooling, pricing, documentation and systems
Service Readiness Tracking & Reporting
Develop and maintain service deployment trackers — product name, service type, deployment status, target launch date, responsible team and readiness score
Create and manage service readiness dashboards showing gate status, milestone completion and risk heat maps
Report on deployment progress to regional and global leadership at a regular cadence
Track and report on post-launch KPIs including time-to-revenue and service activation rates
Stakeholder Communication
Serve as the key point of contact for stakeholders, providing regular updates on program status, milestones and potential risks
Participate in Portfolio Review and Gate Review meetings as the regional service program lead
Prepare and present deployment status reports, service readiness assessments and post-launch reviews
Coordinate with Global GS Project Managers to ensure regional–global alignment on NPDI timelines
Bachelor’s degree in engineering, Business, Project Management or a related field
7–10 years in program or project management within service operations, technical services, or product deployment
Proven track record managing and delivering large, complex projects across cross-functional teams
Demonstrated ability to manage multiple projects simultaneously
Experience with phase-gate or NPDI processes for product / service introduction
Strong communication skills — written and verbal; able to conduct effective meetings and presentations
Strong organizational skills, attention to detail and interpersonal leadership skills
Strong problem-solving and critical-thinking abilities to navigate challenges and drive program success
Proficiency with project management tools and methodologies (Smartsheet, MS Project or equivalent)
Knowledge of power systems, energy, thermal, HVAC, data centre or related industry
Knowledge of engineering, manufacturing processes, data centre infrastructure and commissioning
Project Management Professional (PMP) certification or equivalent
Experience with Vertiv or a comparable critical infrastructure OEM
Experience with Agile / hybrid project management methodologies
A free account lets you apply, save this job, see how well you match and check your resume against it.
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in