Build and maintain strong relationships with key customer stakeholders, serving as a trusted partner and advocate for the customer within Vertiv.
Serve as a primary point of contact for account execution, working in close partnership with Global Strategic Account Directors and Senior Execution Managers to ensure consistent communication and alignment.
Understand customer priorities, align expectations, and ensure a coordinated approach to customer engagement and execution.
Coordinate early-stage customer technical engagements, ensuring appropriate involvement from Technical Sales and other subject matter experts to establish clear scope, requirements, deliverables, and expectations.
Maintain visibility into customer priorities and emerging needs, ensuring the appropriate Vertiv resources are engaged to support the account.
Global Program & Project Execution
Lead the coordination and execution of customer programs from initial engagement through product delivery, deployment, and post-sales support.
Establish and manage program plans, key milestones, deliverables, and execution priorities to ensure alignment across global teams.
Coordinate project managers and functional leaders to ensure projects are delivered within agreed scope, budget, schedule, and quality expectations.
Maintain visibility into overall program performance, identifying execution gaps and driving timely corrective actions.
Monitor project and program financial performance, partnering with Offering Management and other stakeholders to address pricing, cost, or commercial considerations as needed.
Ensure effective coordination across manufacturing locations, technical teams, project management resources, and service organizations to support successful customer delivery.
Cross-Functional Leadership & Accountability
Help to drive alignment and accountability across Technical Sales, Engineering, R&D, Operations, Manufacturing, Quality, Customer Service, Field Service, and other supporting functions.
Lead through influence and collaboration, ensuring functional teams understand customer commitments, execution priorities, and expected outcomes.
Establish effective communication and escalation processes to maintain visibility into program status, address gaps, and ensure timely decision-making.
Partner with global and regional leadership to resolve resource constraints, competing priorities, and organizational barriers impacting customer execution.
Risk Management & Issue Resolution
Proactively identify execution risks, potential delivery constraints, and issues that could impact customer commitments or program performance.
Drive cross-functional resolution of quality, safety, manufacturing, technical, and delivery issues, ensuring appropriate ownership and timely closure.
Monitor program health and escalate critical issues to account and functional leadership when additional support or intervention is required.
Establish appropriate mitigation plans and follow through to ensure risks are addressed before they impact the customer.
Post-Sales Service & Customer Experience
Coordinate post-sales service and support activities to ensure a seamless customer experience throughout the product lifecycle.
Serve as a key liaison and escalation point between the Global Strategic Account organization, Service business, and Customer Success Managers (CSMs).
Ensure customer issues and service needs are appropriately prioritized, communicated, and resolved.
Identify opportunities to improve customer satisfaction, strengthen account relationships, and enhance the overall value Vertiv delivers.
MINIMUM QUALIFICATIONS
Bachelor's degree in Engineering, Operations, Business, or a related field required.
5–8 years of experience in program management, project management, operations, or a related discipline, preferably in a complex, customer-facing environment.
Experience with common project and program management tools, processes, and methodologies.
PREFERRED QUALIFICATIONS
Demonstrated experience driving execution across multiple functions and/or geographic regions.
Strong customer relationship management skills, with the ability to engage effectively with senior customer stakeholders.
Demonstrated ability to influence stakeholders, establish accountability, and drive results without direct reporting authority.
Strong business acumen, including the ability to understand project financials, commercial considerations, and operational performance.
Excellent communication, organizational, problem-solving, and decision-making skills.
Ability to manage multiple priorities and drive results in a fast-paced, global business environment.
Experience in the data center industry and familiarity with critical power and thermal management solutions.
PHYSICAL REQUIREMENTS
No Special Physical Requirements
ENVIRONMENTAL DEMANDS
Standard office environment
Working in office full time is required.
TRAVEL TIME REQUIRED
5-10%
