Consolidate quality performance, customer commitments, risks, escalations, and improvement activities across all projects supporting the customer, and provide executive visibility through program quality reporting, dashboards, and executive reviews.
Lead major customer quality escalations and recovery programs, ensuring effective containment, coordinated execution, clear ownership, and restoration of customer confidence.
Govern customer-related 8D investigations and drive cross-project recurrence prevention by ensuring corrective actions, lessons learned, and improvement opportunities are systematically deployed and validated across all relevant projects supporting the customer.
Coordinate cross-functional quality activities across the customer program to ensure alignment with customer commitments, recovery priorities, and strategic account objectives.
Monitor execution of customer commitments, recovery actions, and improvement plans, and escalate risks, delays, ineffective actions, resource constraints, or decision-making gaps that may impact customer satisfaction or program quality performance.
Support customer audits, executive quality reviews, and strategic quality improvement initiatives across all projects supporting the customer.
Build effective relationships with customers and internal stakeholders, promote transparency, accountability, customer focus, and continuous improvement, and perform other duties as assigned by the supervisor.
Qualifications
Bachelor's or master's degree in Engineering, Quality Management, Operations, or a related technical field.
Minimum 8 years of progressive experience in Quality Management, Customer Quality, Program Quality, Project Quality, Engineering, Operations, or a related customer-facing environment.
Demonstrated experience managing strategic customer relationships, customer quality governance, customer escalations, and executive-level communication.
Strong knowledge of structured problem-solving and quality improvement methods, including 8D, root cause analysis, corrective and preventive actions, risk management, and lessons learned.
Experience coordinating quality activities across multiple projects, Business Units, manufacturing locations, suppliers, sites, and functions.
Ability to interpret quality performance trends and translate customer requirements into improvement priorities and recovery actions.
Strong customer relationship, communication, influencing, facilitation, negotiation, and stakeholder management skills.
Ability to lead within a matrix organization and drive actions without direct authority.
Fluent English and willingness to travel internationally.
Proficiency in Microsoft Office applications, dashboards, reporting tools, and digital quality systems.
Preferred Qualifications
Quality-related certification such as ISO 9001 Lead Auditor, CQE, Lean Six Sigma, or equivalent.
Experience supporting strategic accounts in infrastructure, industrial, construction, data center, or mission-critical environments.
Experience with customer scorecards, executive business reviews, customer audits, and multi-project quality governance.
Experience coordinating quality activities across multiple Business Units and regions.
Physical & Environmental Demands
Ability to work in office, factory, supplier, customer, commissioning, and active project-site environments.
Ability to access operational and construction areas while using required personal protective equipment and complying with applicable HSE requirements.
Time Travel Required
25% Program- and customer-dependent; frequent domestic and international travel may be required.
Who are we?
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
What do we offer?
Access to internal training and external development opportunities
Coverage of public transportation costs
UNIQA supplementary health insurance for added security
Special occasion bonuses (Easter, Christmas, performance-based rewards, and child-related bonuses)
Free annual health check-up to support your well-being (Croatia Osiguranje)
Opportunity to sign up for a Multisport card for an active lifestyle
Fresh fruit delivered 2 times per week for a healthy start to the week
Referral bonuses as a thank-you for helping us grow our team
Financial support for new parents with a non-taxable baby bonus
Assistance in difficult times with a non-taxable allowance for the loss of an immediate family member
Professional development through mentorship and training
International teams and dynamic environment
Contribution to projects of high technical complexity with modern technical challenges
Full creative and professional freedom
Flexible working hours
Positive, casual, friendly, team-based working atmosphere
Focus on competence development
If YOU are the person we are looking for, feel free to apply and let's start drafting your future career into a healthy and growing environment!
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
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