Zero-Touch Provisioning: Design and implement automated, zero-touch deployment workflows to streamline device onboarding, leveraging configuration-as-code practices to ensure uniform environment standards for developers.
Security & Compliance Governance: Establish rigorous security standards, including automated FileVault encryption key escrow, hardware-backed certificate management, and real-time compliance enforcement via Declarative Device Management (DDM).
Developer Productivity Optimization: Partner with engineering teams to optimize local development environments, including Xcode configuration, CI/CD pipeline integration, and automated build signing to reduce provisioning time and eliminate operational bottlenecks.
Operational Excellence & Support: Oversee end-to-end management of Apple endpoints, establishing monitoring, logging, and tier 2/3 escalation procedures to resolve technical blockers and maintain long-term device lifecycle health.
Vendor & Stakeholder Engagement: Manage primary MDM vendor relationships and collaborate with IT Security, Compliance, and leadership to ensure infrastructure strategy aligns with enterprise goals and security requirements.
Requirements
Education
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent practical experience considered.
Experience
10+ years of professional experience in UEM/MDM, endpoint engineering, or platform operations, specifically within Apple enterprise environments.
Demonstrated experience designing and deploying enterprise-grade Apple infrastructure, including MDM solutions and integrations.
Experience leading complex, cross-functional infrastructure projects, including change management and stakeholder coordination.
Technical Skills
Deep expertise in Apple ecosystem management (macOS, iOS, iPadOS) and MDM solutions (e.g., Jamf, Iru, Omnissa, Intune).
Experience with configuration-as-code, zero-touch deployment workflows, and automated patch management.
Strong knowledge of security and compliance standards for Apple devices.
Scripting proficiency in shell, Python, or other scripting languages for automation and system management.
Preferred Qualifications
Certified Jamf Administrator (or similar Apple ecosystem certification).
Experience in developer productivity/enablement or supporting developer workflows (e.g., build pipelines).
Familiarity with modern infrastructure monitoring, observability tooling, and ITSM systems (e.g., ServiceNow, Jira).
Agile/DevOps methodologies and ITIL service management experience.
Working Conditions
Primary Work Location: Westerville – HQ, OH, US
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