Define and package regional lifecycle service offerings: modernisation, retrofit, Li-Ion conversion, fluid management, and equipment refresh
Develop lifecycle service bundles aligned with T&M growth initiative revenue targets
Create sales enablement tools — lifecycle maps, replacement calculators, ROI models, and customer-facing collateral
Coordinate with the Service Product Manager, and Pricing Manager and Commercial on pricing, packaging, and launch readiness
Opportunity Management & Pipeline Development
Build and manage the lifecycle services opportunity pipeline from install base analytics
Create opportunity management dashboards for Sales — surfacing equipment due for replacement, contract expiry, and upsell triggers
Collaborate with Sales leadership to convert install base insights into qualified service opportunities
Report on pipeline health, conversion rates, and revenue contribution from lifecycle services
Lifecycle Analytics & Replacement Triggers
Analyse equipment populations to identify replacement windows, modernisation triggers, and retrofit opportunities
Map product populations against lifecycle stages: Commission → Warranty → PM → Replacement → Modernisation → EOL/Obsolescence
Develop predictive models for equipment replacement timing based on age, utilisation, failure trends, and obsolescence risk
Align lifecycle trigger data with Vertiv's EOL process (EOS, EOP, EOSL, OBS) to proactively position service interventions
Install Base Penetration
Design and execute the regional Install Base Penetration strategy to increase service attachment on existing equipment populations
Deploy structured customer engagement initiatives to gather install base insights that inform program design
Track penetration rates, conversion metrics, and coverage rates across market units
Stakeholder Engagement & Reporting
Serve as the regional authority on install base data, lifecycle positioning, and equipment replacement strategy
Present lifecycle analytics and penetration metrics to regional and global leadership on a regular cadence
Coordinate with global Offering Managers on Sustaining and EOL product transitions to ensure service continuity
Deliver quarterly install base health reports with actionable recommendations for Sales and Service leadership
QUALIFICATIONS
Required
Bachelor's degree in Engineering, Business, Data Analytics, or a related field
7–10 years in service strategy, install base management, lifecycle services, or technical services
Strong data analytics skills — experience with install base segmentation, lifecycle modelling, and predictive replacement analysis
Broad product knowledge across at least two of: Thermal, Power (UPS/switchgear), Infrastructure Solutions, or IT Systems
Understanding of equipment lifecycle stages including warranty, renewal, modernization, retrofit, and EOL/obsolescence
Experience developing service programs, or install base penetration strategies
Preferred / Nice to Have
Experience with Vertiv or a comparable OEM service organisation
Install base management experience with data modelling / analysis
Experience with Li-Ion conversion programs or equipment modernization and consulting or advisory initiatives
PHYSICAL & ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 50% of working time; and extend hands and arms in any direction.
TIME TRAVEL REQUIRED
55% (regional travel required to support deployments and coordinate across market units in Asia)
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Think Big and Execute
Act With Urgency
Own It
Drive Continuous Improvement
Promote Transparent and Open Communication
Learn and Seek Out Development
Foster a Customer-First Mindset
Lead by Example
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
