Maintain accurate records of work performed, and parts used in accordance with company policies and procedures.
Remote support / corrective attendance on short notice to priority sites during critical system failures / doomsday scenarios.
Development of upgrade plans to suit client needs. System modifications / upgrades.
Customer Support
Providing technical support to clients, answering questions, and training them on the proper use of UPS systems.
Work with clients to identify their power requirements and recommend appropriate UPS solutions.
Documentation
This role also has a customer facing element to it, so good email communications and literacy/report writing skills are a must.
Maintaining accurate records of maintenance, repairs, and site visits.
Able to read and provide Single Line Diagram.
Safety
Adhering to safety regulations and procedures when working with electrical equipment.
Project Management
Managing project timelines and ensuring successful completion of installation and maintenance tasks.
Collaborate with other team members and subcontractors to complete projects on time and within budget.
Site Assessments
Evaluating customer sites to determine the appropriate UPS system requirements.
Qualifications
Required/ Minimum Qualifications
Qualification in diploma / degree in Electrical or Electronics Engineering
Additional / Preferred Qualifications
A strong understanding of electrical and electronic systems, including power distribution, automatic Transfer Switch, PDU, SKRU and related components
Strong, demonstrable troubleshooting/fault-diagnostics skills
Excellent communication and interpersonal skills for interacting with clients and team members
A commitment to providing excellent customer service and support
Knowledge and understanding in reading Electrical One Line Schematics
Be efficiently organized and able to prioritize multiple tasks
There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
Daily travel to and from customer sites.
