Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Managers, co-workers, Support Services, electronic communications, et al.
Perform several work-related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per Job requirements
QUALIFICATIONS
Required experience (one or more of the following)
High School Diploma or G.E.D. equivalent
HVAC – Certificate Program degree or equivalent experience in the field.
Six years military experience in a related field
Equivalent industry experience with EPA refrigerant license
Basic electrical knowledge
Interpersonal Skills
Professional
Reliable
Team Player
Familiarity with electrical / electronic test equipment and fundamentals
Must be able to read and interpret electrical line diagrams and blueprints
Working knowledge of OHM’s law and HVAC theory
Technical skills
Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and return unit to full operating conditions based upon directed supervision
Ability to summarize and report all work related tasks performed
Strong skill sets
Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude
PHYSICAL & ENVIRONMENTAL DEMANDS
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Extreme cold (below 32*)
Extreme heat (above 100*)
Noise Level (Medium / High need to shout to be heard)
Working around moving machinery (fork-lifts, tractors)
Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
Work outdoors (no effective protection from weather)
Travel is required
Flexible schedules (weekends, evenings, and holidays)
May have on-call responsibility
Valid driver’s license
Must be at least 18 years old
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
WORKING CONDITIONS
Travel is required
Flexible schedules (weekends, evenings, and holidays)
May have on-call responsibility
Valid driver’s license
Must be at least 18 years old
THE VERTIV OPPORTUNITY
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion
Our Strategic Priorities
High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength
Vertiv Behaviors
Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
The anticipated salary range for this role in the Nevada locality is between $65,000 to $80,000 per year —salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee’s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
