Maintaining accurate Change Order registers and trackers, providing regular status updates to project teams and senior management
Following Change Orders through to agreement and recovery, including negotiation with clients and resolution of any valuation disagreements
Supporting Project Managers with the commercial assessment of client instructions, drawing revisions, and scope changes to determine Change Order entitlement
Preparing and submitting extension of time applications where programme impact arises from change events
Project Team Support
Acting as the primary commercial point of contact for Project Managers on all Change Order and claims-related matters during project execution
Providing day-to-day guidance to project teams on contractual notification requirements, entitlement positions, and commercial risk exposure
Assisting Project Managers in understanding key contractual obligations, timelines, and mechanisms relevant to variations and claims
Working closely with planning teams to establish programme impact and cause-and-effect narratives to support time-related claims
Supporting monthly valuation and payment application preparation, ensuring all approved Change Orders are properly captured and valued
Contributing to project commercial reviews and providing clear reporting on Change Order status, values, and recovery rates
Customer Disputes & Claims
Managing and responding to customer-side disputes, back-charges, and contra-charges with detailed technical and commercial analysis
Preparing robust written responses to client claims, clearly setting out the company's contractual position
Defending against unjust charges by building comprehensive evidence packages including contemporaneous records, correspondence, and programme data
Liaising directly with clients to negotiate resolution of disputed matters in a professional and collaborative manner
Supporting the preparation and prosecution of formal claims where amicable resolution cannot be achieved
Maintaining detailed records and audit trails to support the company's position in any disputed matters
Requirements
The successful candidate will be expected to possess the following
Minimum 3–5 years' experience in a commercial, contract management, or quantity surveying role within a Construction/Engineering business, preferably with Mechanical and/or Electrical project experience
Degree-level education in Quantity Surveying, Construction Law, Engineering, Commercial Management, or a related discipline
Demonstrable experience in the preparation and recovery of Change Orders / variations on construction or engineering projects
Experience in handling customer disputes, back-charges, or claims
Strong understanding of contractual notification requirements and their practical application
Self-motivated with an ability to work independently and build strong working relationships across multidisciplinary project teams
Excellent negotiation and influencing skills
Strong analytical and problem-solving abilities with a high level of accuracy and attention to detail
Excellent oral and written communication skills — capable of preparing clear, well-structured contractual correspondence
Functional working knowledge of ERP systems and document management tools
Proficient IT skills including Microsoft Office Suite
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