Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness
discussions; communicate risks, dependencies and unresolved defects promptly.
Prepare and maintain user guides, process documents, standard operating procedures, quick-reference
guides, FAQs, release notes and knowledge-transfer materials.
Support training preparation and delivery for business users, super users and support teams, including
demonstrations and post-training clarification.
Assist with go-live readiness, cutover validation, user readiness, hypercare tracking and postimplementation issue analysis.
Identify recurring process gaps, data-quality issues and improvement opportunities using structured
analysis and user feedback.
Follow applicable information security, data privacy, access-control, documentation and changegovernance requirements.
Systems & Domain Exposure
Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user
experience and other Oracle applications is preferred.
Exposure to Genesys Cloud, contact center platforms, CRM or service-management applications,
workflow tools and back-office processes is desirable.
Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant
use cases is an advantage.
Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with
reporting or visualization tools is preferred.
JOB DESCRIPTION
Key Deliverables / Success Measures
Timely completion of assigned test cycles with complete and reusable test evidence.
Accurate defect documentation, prioritization support and closure or retest tracking.
Requirement and test traceability with minimal gaps between business needs and delivered
functionality.
Clear, current and version-controlled training and knowledge documents before release or handover.
Effective stakeholder coordination, timely action closure and early escalation of blockers or quality
risks.
Consistent attention to data accuracy, user experience, process controls and operational readiness.
Skills & Competencies
Strong functional testing, analytical thinking and structured problem-solving skills.
Ability to understand end-to-end business processes and translate requirements into practical test
scenarios.
Good written and verbal communication, with confidence to interact with business users, developers
and program stakeholders.
High attention to detail, documentation discipline and ability to manage multiple actions and
dependencies.
Strong interpersonal skills, collaboration, ownership and follow-through.
Ability to learn new applications and processes quickly and work in a changing program environment.
Education & Experience
Graduate in engineering, computer applications, information technology, B.Sc. Information Technology,
telecommunications, business, operations or a related discipline.
Prior experience in application testing, business analysis, process documentation, operations support or
digital-transformation programs is preferred.
Experience in contact center operations, back-office management or service operations is an added
advantage.
Experience working with IT development teams, business stakeholders and third-party partners is
desirable.
Work Conditions & Compliance
Fixed-term contract for 12 months, subject to applicable company terms and conditions.
May require coordination across functions, locations and time zones based on program needs.
The role may require flexibility in work schedules and extended support during critical project
deliverables, testing cycles, release activities, and business priorities.
Must maintain confidentiality of business, customer, employee and system information and comply
with applicable security and privacy requirements
