What You’ll Do
Provide remote support & troubleshooting guidance for our talented field technicians.
Remotely monitor systems, using signal-led triage to proactively resolve incidents affecting operations.
Manage service requests and incidents using Verra Mobility’s help systems.
Coordinate and support field teams with planned and remedial maintenance.
Conduct remote site health checks and verify image quality compliance.
Deliver professional client communication, including daily updates.
Participate in the on-call roster for after-hours support.
Who You Are
You are a motivated professional with proven experience of diagnosing and resolving technical issues in fast-paced, high compliance environments. You bring strong knowledge of IT networks, Microsoft Office applications, and service management systems, with ITIL certification and exposure to SQL or Python seen as an advantage. You’re confident interpreting technical datasheets, following procedures, and ensuring compliance with KPIs and SLAs.
Organised, adaptable, and customer-focused, you communicate clearly, work well with others, and take a safety-first, solutions-driven approach.
What We Offer
In return, you’ll receive a competitive salary with overtime and allowances, and ongoing training to support your professional development. At Verra Mobility, we are committed to your growth, offering continuous upskilling opportunities and career pathways in a business recognised as a leader in road safety technology.
Apply Now
If you’re ready to join Verra Mobility during this exciting period of growth, click Apply today — we’d love to hear from you.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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