Investigating and resolving escalated customer service and coverage complaints.
Optimizing embedded networks to support the seamless integration of new macro sites, small cells, Fixed Wireless Access (FWA), and In-Building Distributed Antenna Systems (DAS).
Utilizing predictive AI models and analytics to forecast network congestion, optimize parameter configurations, and automate troubleshooting workflows.
What we’re looking for...
You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions.
You’ll need to have
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Hands-on experience with 5G NR and LTE network performance optimization.
A valid driver’s license.
Willingness to travel up to approximately 25% of the time.
Willingness to work a flexible schedule, including nights and weekends as operational needs dictate.
Even better if you have one or more of the following
A degree in Electrical Engineering, Computer Engineering, Telecommunications, or a related technical field.
Deep knowledge of 5G NR, LTE, VoLTE, VoNR, and RAN architecture and protocols.
Proficiency with AI and machine learning tools for network analytics, automated root-cause analysis, and predictive maintenance (e.g., Claude, custom Python scripts, or AI-based network orchestration tools).
Strong understanding of IP, transport protocols, and backhaul performance.
Experience with network optimization, data analysis, and SP tools such as TrueCall, Atoll, Dmat, or Trace analysis tools.
Experience with Samsung RAN systems, including USM (Unified Element Manager) and 3GPP standards.
Proven capability to differentiate, isolate, and diagnose RAN versus CORE network issues.
Expertise in inter-modulation, distortion, RF interference detection, and mitigation techniques.
Demonstrated strong analytical problem-solving skills and clear technical communication capabilities.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $81,500.00 - $142,000.00.
