Investigating configuration issues, identifying root causes and supporting their resolution.
Documenting configurations, rule changes, testing outcomes and client decisions.
Working closely with product, delivery, support and technical colleagues across the Whitespace Platform, integration layer and rules engine.
Supporting clients as they adopt new automation capabilities and make greater use of structured data.
Helping ensure that configurations are accurate, consistent and aligned with agreed business requirements.
What we’re looking for
Experience in a configuration, business analysis, systems analysis, implementation or application support role.
An ability to understand business processes and translate them into logical system rules.
Strong analytical and problem-solving skills, with excellent attention to detail.
Experience working with structured data, decision tables, rules engines, workflow tools or configurable software platforms.
Confidence working with both business and technical stakeholders.
Experience documenting requirements, configurations, test scenarios and outcomes.
A methodical approach to testing changes and managing configuration accuracy.
Strong written and verbal communication skills.
The ability to manage multiple priorities and work effectively in a collaborative environment.
It would be useful if you have
Experience within insurance, insurtech, the London Market.
Knowledge of commercial insurance placement, underwriting or broking workflows.
Familiarity with insurance terminology such as request to quote, firm order, written line, appetite and referral.
Experience with APIs, integration workflows or systems that exchange structured data.
Experience supporting SaaS products or client implementations.
Familiarity with tools that use decision matrices, business rules or no-code/low-code configuration.
Direct experience of Whitespace is not essential. More important is your ability to understand complex requirements, apply logical thinking and turn business needs into reliable system configurations.
#LI-Hybrid
