Job Summary
Provides higher-level technical support to customers via the telephone and/or Internet (e.g., instant message, email).
Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
Maintains log of system issues and conveys customer feedback to product development staff.
Possesses sound knowledge of organization's products. Assist field technicians who are troubleshooting problems or repairing products.
Understanding of the healthcare and/or IT industry and applications
Ideal Candidate Profile
Good to have: SQL , Application Support, Troubleshooting Experience, Networking, and Database knowledge.
Interact with customers to help troubleshoot and resolve complex technical product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or product problems.
Communicate with product development department to improve on current design or to identify possible problems with design.
Stay abreast of current technology in products, design changes, and new products offered.
May travel to client site to resolve extremely complex customer and product issues
Qualifications
A bachelor’s degree in computer science, Information Technology, or related technical discipline.
Professional certifications are highly preferred and considered a strong asset.
Mandatory Skills
Excellent verbal and written communication
Troubleshooting experience
Working Arrangements
Primarily works in standard office environment or remotely
Night Shift & 24x7 rotational shift
May require after-hours, on-call support and/or holidays
On-call and after-hour work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.
Preference
Experience with healthcare products in a support, development or consultancy environment, with experience in developing or supporting the assigned products and demonstrated competence in functional or technical components of the assigned products.
Benefits
Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Quarterly Company-Wide Recharge Days
Peer-based incentive “Cheer” awards
Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
https://veradigm.com/about-veradigm/careers/benefits/
https://veradigm.com/about-veradigm/careers/culture/
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!
Benefits
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Quarterly Company-Wide Recharge Days
Peer-based incentive “Cheer” awards
Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
https://veradigm.com/about-veradigm/careers/benefits/
https://veradigm.com/about-veradigm/careers/culture/
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Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!
