Key Responsibilities
Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Success Metrics
Program readiness and execution predictability
On-time milestone and deployment completion
Time to go-live and first value
Visibility and resolution of program risks and dependencies
Reduction in onboarding delays and escalations
Consistency of program governance across deployments
Deployment efficiency and scalability
Quality of Customer Success transitions
Qualifications
5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
Proven ability to translate strategic objectives into structured programs and measurable outcomes.
Strong understanding of enterprise SaaS implementations and customer onboarding.
Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
Excellent executive communication and stakeholder management skills.
Demonstrated ability to influence teams and drive accountability without direct authority.
Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
What we offer you
Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
Wellness benefits to help you focus on what’s most important.
“Take What You Need” time off policy.
Extensive development and training offerings to help you grow your career at Veracode.
Generous 401k match to help save for your future.
Amazing community of professionals who take pride in what we do every day.
Compensation Transparency
The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate’s position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company’s good-faith estimate of the compensation range at the time of posting.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here’s our recruitment promise to you
Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
