What You’ll Do
Build and refine playbooks: Help turn lessons from past escalations into reusable playbooks, checklists, and operating standards the team can apply consistently.
Create templates and documentation: Develop and maintain templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.
Draft communications: Write and edit internal updates and stakeholder communications that are direct, accurate, and easy to act on.
Contribute to continuous improvement: Spot gaps or inconsistencies in current processes and recommend practical improvements.
Research CX best practices: Study how leading companies approach CX and recommend ideas Veeam could apply.
Synthesize customer feedback: Gather feedback from surveys, interviews, and support interactions and distill it into clear, actionable insights.
Requirements
Rising Junior or Senior pursuing a Bachelor’s degree in an accredited college or university
Curiosity about customer experience, B2B technology, and how teams work together to solve problems
Excellent written, verbal and communication skills
Willingness to learn about technology
Proficiency in Windows and Microsoft Office.
Proficient with MS-Excel with a passion for data analysis.
Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter
Benefits
As a paid intern at Veeam, you’ll receive
Paid Company Holidays during your internship
Tech Stipend to help set up your workspace
8 Hours of Paid Volunteer Time through our Veeam Cares Program
Personal and Professional Development through our Internship Program
The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.
United States of America Intern Pay Range
$20-$25 USD
We’re committed to providing a supportive and rewarding internship experience.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
