Monitor batch processing and scheduled workloads, identifying and analyzing job failures, dependency issues, and workflow disruptions.
Collaborate with application teams to diagnose scheduling-related issues and recommend corrective actions.
Serve as a subject matter resource on scheduling standards, workload automation best practices, and operational procedures.
Document scheduling processes, support procedures, and operational standards.
Participate in production support activities and scheduled deployment events.
Assist with continuous improvement initiatives that enhance workload automation efficiency, reliability, and operational effectiveness.
Qualifications
Bachelor's degree or equivalent combination of training, education, and relevant experience.
3+ years of experience supporting enterprise scheduling, workload automation, production operations, application support, or a related IT operations function.
Experience with Control-M strongly preferred; experience with comparable workload automation or scheduling tools such as Autosys, Tidal, Redwood, Stonebranch, UC4/Automic, Dollar Universe, or similar technologies will be considered.
Understanding of job scheduling concepts, workflow orchestration, batch processing, job dependencies, triggers, calendars, and execution monitoring.
Experience supporting production applications and operational processes in a large enterprise environment.
Ability to investigate and analyze workload failures and coordinate resolution with technical support and development teams.
Strong communication and collaboration skills with the ability to work effectively across technical and business teams.
Demonstrated ability to learn new technologies and operational processes.
Experience documenting procedures, standards, and support processes.
Familiarity with IT operations, incident management, change management, or production support practices preferred.
Special Factors
- Sponsorship
- Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
