Key Responsibilities
Lead, mentor and manage a team of contract management professionals.
Ensure the team meets quality, turnaround-time and compliance standards; review on team deliverables.
Monitor workload and priorities, resolve bottlenecks and escalate risks to senior management in a timely manner.
Build a collaborative, high-performance team culture and plan for succession and skill development.
Oversee end-to-end contract management operations across Integrated Solutions.
Assess the impact of contractual customizations on pricing, billing, obligations and overall commercial arrangements, and recommend mitigation.
Review and analyze Master Agreements, SOWs and related contractual documents to identify commercial, operational and legal risks.
Review customer-redlined SOWs against Master Agreements and identify deviations from standard requirements.
Ensure alignment between vendor and customer SOWs (vSOW / cSOW) and identify gaps affecting back-to-back contractual protections.
Ensure accuracy, completeness and proper documentation of contract records.
Drive standardization and continuous improvement of contract management processes and templates.
Act as the primary point of contact for clients and internal stakeholders on contract-related matters, queries and escalations.
Build and maintain strong, long-term relationships with clients and cross-functional teams (Legal, Commercial, Procurement, Delivery, Finance and Business).
Manage stakeholder expectations, negotiate contractual positions and drive resolution of deviations and disputes.
Provide regular updates, MIS and management reporting on contract status, risks and team performance.
Required Skills & Qualifications
Law degree (LLB, BA LLB or BBA LLB) – mandatory.
8–10 years of relevant experience in Contract Management, Contract Operations, Commercial Contracts or related areas.
Prior experience in Telecom, IT, Managed Services or Technology industry.
Hands-on experience with vSOW / cSOW structures and back-to-back contract alignment.
Experience working with global and cross-functional teams.
Proven experience managing clients and stakeholders, including handling escalations and negotiations.
Experience leading or supervising a team, with the ability to mentor, motivate and manage performance.
Strong understanding of contract management processes, SOW creation, contract review and redlining.
Strong ability to assess legal, commercial and operational risks in contractual terms.
Excellent analytical, written and verbal communication skills.
Strong negotiation, problem-solving and decision-making abilities.
High attention to detail and ability to manage multiple priorities and deadlines.
