Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…). Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages.
Prepare the Customs documentation required for exporting if need be.
On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative, curative, crisis).
Meet the Customer contacts on a regular basis (once a year for major Customers).
Make sure from the complete customer demand (date & quantity), that this demand will be met: Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily)) and if necessary, negotiate the planned delivery dates upstream with the Customer.
Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure the production sequencing based on real customer demand
Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer Service Rate (CSR) calculation). Propose action plans to improve the service level.
Identify the blocking points and plan appropriate quick actions to solve them:
Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate through the Logistics Red Alert application.
Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account; ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of the absence and informed of the person that will be temporarily managing the Customers’ account.
Job
- Customer Service Contact
- Organization:
- Supply Chain CIM
- Schedule:
- Full time
- Employee Status:
- Regular
- Job Type:
- Permanent contract
- Job Posting Date:
- 2026-10-09
- Join Us !
Being part of our team, you will join
one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
a multi-cultural environment that values diversity and international collaboration
more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
More information on Valeo: https://www.valeo.com
