Job Responsibilities
Be able to provide detailed information for all Ski & Ride School products with 100% accuracy
Efficiently and accurately process ski & ride school reservations, changes and cancellations
Make suitable product recommendations to meet guest needs and business objectives
Handle high volumes of customer interaction while delivering exceptional service
Communicate clearly and concisely with guests to set appropriate lesson expectations
Coordinate with SRS partners on lesson requests & changes and to resolve guest concerns in a timely manner.
Monitor and maintain SRS email inboxes, providing timely responses to guest questions, requests, and concerns.
Assist with processing lessons and lesson check-in at Heavenly’s base locations
Perform other duties as required
Requirements & Skills
Strong communication, both verbal and written
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Able to work on the phone and computer for long periods of time
Prior knowledge of computer basics
Able to work a flexible schedule including weekends and holidays; minimum availability of 3 days a week required
Preferred Qualifications
High school diploma or GED
Point of sales experience
Knowledge of all ski and ride school products, as well as a general knowledge of our Heavenly, Kirkwood or Northstar resorts
A second language is a plus
Love of skiing or snowboarding
A reservation agent is a flexible employee who may be asked to work across multiple departments and in various roles which could include one of the following:
Resort Activities
Retail Rental operations
Food and Beverage Support
Ticket sales or scanning
Lift Operations
Base Area Operations
The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
