Job Specifications
Starting Wage: $20.00/hr
Employment Type: Winter Seasonal 2026/2027
Shift Type: Part Time hours available
Minimum Age: At least 16 years of age
Housing Availability: No
Job Responsibilities
Champion guest satisfaction by taking ownership of guest care and delivering proactive, solution-oriented problem resolution.
Operate an Express Lift Ticket Pickup handheld device to provide efficient, seamless service and reduce wait times.
Serve as a knowledgeable resource by becoming an expert in the My Epic App and its offerings such as mobile pass and Ski & Ride School experience.
Actively manage guest flow and queue areas to enhance efficiency and minimize congestion.
Meet and greet guests while delivering a warm, enthusiastic, and professional first impression.
Embody the resort’s brand and service culture as a front-line ambassador in all guest interactions.
Provide timely, accurate information regarding resort conditions, operations, and events.
Maintain awareness of guest and team safety and escalate issues or concerns to the appropriate team.
Support base area upkeep, including snow shoveling and the application of ice-melt.
Assist other departments as needed, including ticket and pass sales, ski & ride school, mountain access scanning, activities operations, food & beverage, parking, and lift operations.
Perform other duties as assigned.
Job Requirements
Must be able to communicate fluently in English.
Adherence to safety standards and procedures as a core company value.
Ability to stay enthusiastic and perform well when busy
Ability to work outside, on your feet, in all weather conditions for long periods of time, standing and moving for entire shift on potentially slippery or uneven surfaces.
Ability to work weekends and holidays
Previous guest service experience preferred
High level of comfort navigating cellphone technology including My Epic App usage.
Equipment used: Scan devices, ELTP devices, POS stations, and/or possible computer work
A Greeter/Outside Agent team member is a flexible employee who often works across multiple departments and in various roles to support the one-resort mentality which could include one of the following:
Mountain Activities
Ticket Sales
Pass Sales
Call Centers
Ski and Ride Schools
The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 518397
Reference Date: 10/18/2026
Job Code Function: Product Sales & Services
