Free ski passes for dependents
Critical Illness and Accident plans
Job Summary
The Manager of Activities Operations is responsible for the overall business performance and delivery of the guest & employee experiences for the Heavenly Activities business. This includes direct oversight and leadership of mountain activity operations and activities maintenance. The Manager of Activities Operations works closely and cross-functionally with PSS, Mountain Operations, and Health & Safety. This position supports: short and long-term strategic operational planning, overall budget and P&L management, staff development, ongoing guest experience development, and project management oversight.
Job Specifications
Starting Wage: $70,304.00 /Per year - $83,283.00 /Per year+ annual bonus
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No
Job Responsibilities
Oversight of departmental staffing; seasonal and year-round activity operations staff to include hiring, onboarding, and training, achieve labor goals, and manage employee performance to meet safety, guest service, and fiscal goals. Create a fun, positive, and supportive work environment with a strong retention rate.
Establish relationships with other departments to achieve mutual resort financial and guest service objectives. Create inter-departmental teamwork standards, and cross-functional support. Provide daily operational leadership across multiple departments. Function as primary liaison for all aspects of the Activities business between Mountain Operations departments and resort leadership.
Integrate Activities Operations - summer and winter, into a year-round operation in support of the overall resort goals and objectives.
Manage the Activities operating plan, capital and project budgets, create strategic initiatives and action plans to consistently improve operational excellence, financial performance, and guest experience.
Effectively communicate operational decisions, status reports, and maintenance schedules to achieve understanding and acceptance across all stakeholders. Communicate skillfully with leadership, peers, and other departments to create an environment of support and trust that will benefit staff and guests.
Ensure the implementation of policies and procedures in accordance with all regulatory and compliance requirements. Oversee departmental Training and Regulatory Compliance programs working closely with Environmental Health and Safety. Closely manage equipment maintenance and replacement.
Responsible for emergency response plan and maintaining overall safety standards for the department and daily operations. Achieve resort and department incident reduction goals, on-time incident reporting, and safety assurance checks.
Understand, lead, and model the Company’s mission, vision and values.
Other duties as assigned.
Job Requirements
High school diploma or equivalent.
5 years operational leadership experience: mountain, theme park or hospitality related preferred.
3 years of supervisory experience leading operational unit or segment
Advanced mechanical knowledge/competency.
Proficient in MS Office suite, RPOS, Maintain X, Power BI, Workday
Excellent guest service and communication skills - fluent in English.
Valid driver’s license
Skiing or snowboarding ability
Must pass a background check
Ability and confidence working at heights.
Must be able to work in indoor and outdoor mountain environments with variable temperature and weather conditions.
Must be able to work holidays, weekends and some evenings.
PREFERRED QUALIFICATIONS
College degree.
Experience in a high-volume, fast-paced work environment.
Currently possess or can obtain activity manufacturer and industry mandated training and credentials required to operate, inspect, and attractions.
Experience in project management, compliance, ability to present complex information to multiple levels of the organization preferred.
The expected pay range is $70,304.00 /Per year - $83,283.00 /Per year+ annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
- Requisition ID 518423
- Reference Date: 10/21/2026
- Job Code Function: Tube Park
