Responsibilities
Coordinate and deliver parent and family programs, services, and engagement initiatives that support families of prospective, incoming, and current students across the Utah State University system.
Develop, schedule, and manage communications for parents and supporters through email, web, and other communication platforms to ensure families receive timely and accurate information.
Plan and execute parent and family events, including orientation programs, family engagement activities, and other university-sponsored initiatives.
Serve as a primary point of contact for parents and supporters, responding to inquiries and connecting families with appropriate campus resources and services.
Collaborate with university departments and campus partners to develop resources, communications, and programming that support student success and family engagement.
Maintain and update program content across websites, communication platforms, and orientation systems to ensure information is current, accurate, and accessible.
Utilize technology platforms and data tools to manage programs, monitor engagement, evaluate outcomes, and inform continuous improvement efforts.
Assist with the hiring, training, supervision, and development of student employees supporting parent and family programs.
Support sponsorship, partnership, and outreach efforts that enhance parent and family engagement opportunities.
Collect and analyze feedback from families and campus stakeholders to identify needs, assess program effectiveness, and recommend improvements.
Represent Student Orientation and Transition Services at university events, presentations, and outreach activities.
Perform other duties and special projects as assigned.
Qualifications
Minimum Qualifications
Bachelor's degree and one year of progressively responsible related experience or an equivalent combination of education and experience.
Experience contributing to programs, projects, or communication plans.
Preferred Qualifications
Experience with parent and family programs or a related field at an educational institution.
Experience managing communication strategies across different populations.
Experience with CRM systems, communication platforms, or orientation software (e.g., ADG, CampusESP, Blackthorn).
Knowledge, Skills, and Abilities
Skill in connecting authentically and communicating effectively with students and their families.
Strong understanding of student development theory, onboarding best practices, and transition programming, with the ability to apply these concepts in designing effective support for various populations.
Excellent written and verbal communication skills that support clear, accurate, and audience-appropriate messaging.
Skill in communicating confidently and professionally with associate deans, faculty, administrators, and staff.
Ability to process, recall, and accurately apply detailed technical information across varied scenarios.
Required Documents
Along with the online application, please attach
Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
Cover letter to be typed/pasted at the end of your application
Answer the following question within the application
What qualifications or experience would you bring to the role?
Document size may not exceed 10 MB.**
- Advertised Salary
- $45,670 plus excellent benefits
ADA
Employees usually work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions (such as typing). Occasionally during outdoor events, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. Incumbents may be required to lift, push, and/or pull objects up to 50 pounds and be required to walk and/or stand for long periods of time.
University Highlights
As Utah’s student-centered, land-grant research university, Utah State University expands opportunity and strengthens communities across the state through learning, discovery, extension, and engagement. Founded in 1888, USU now holds two Carnegie distinctions: R1 status for very high research activity and the Carnegie Community Engagement Classification. Its innovative research and scholarship is grounded in reciprocal partnerships with local, regional, and global communities, advancing knowledge and serving the public good across Utah, the nation, and the world. With over 50 world-class research facilities and the nation’s second-oldest undergraduate research program, USU prepares students to become active, civically engaged leaders who can address critical societal challenges.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, which it joined July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025-26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when it named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA coordinator in the Office of Human Resources at 435-797-0122 or hr@usu.edu.
updated 10/26
Notice of Non-discrimination
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Civil Rights & Title IX Office
Old Main Room 405
1475 Old Main Hill, Logan UT 84322
titleix@usu.edu
(435) 797-1266
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov
updated 08/2026
