The Opportunity
Under general guidance and direction of the Public Services Manager, responsible for the full lifecycle of the Marriage License and Passport Division training development program. Creates and maintains standardized training materials and schedules, delivers and evaluates new-hire training, and monitors competency and training completion. Ensures all training, materials, and procedures comply with Utah County policies, applicable state law, and United States Department of State passport regulations.
Grade: 722
Starting Pay: $27.27 - $31.35 hourly
Schedule: 8 a.m. - 5 p.m. Monday thru Friday
Job Qualifications
1. Associate’s degree in Education, Communication, Public Administration or a closely related field.
2. Three (3) years of progressively responsible clerical, customer service, training, administrative, or lead experience, including one (1) year directly related to marriage licensing, passport acceptance, employee training, or comparable regulated public service work.
3. Equivalent combinations of education and experience may also be considered.
Preferred Candidates will possess some of the below attributes
1. Preference may be given to applicants with Bachelor’s degree in business, communications, education, public administration, or a closely related field.
2. Preference may be given to applicants with experience in developing SOPs, job aids, desk aids, instructional presentations, training videos, or other structured learning resources.
3. Preference may be given to applicants with experience performing passport acceptance duties as a Certified Passport Acceptance Agent or equivalent knowledge of passport acceptance procedures.
4. Preference may be given to applicants with experience in leading, coaching, mentoring, or supervising employees.
Additional Eligibility Qualifications
1. Selected applicants must be able to become a Certified Passport Acceptance Agent as required by the United States Department of State during the probationary period for new hires or trial period for promoted County employees and maintain eligibility throughout employment.
2. Applicants must be a United States citizen or a U.S. non-citizen national, and at least eighteen (18) years of age, as required for passport acceptance agent duties.
3. Applicants must possess a valid driver's license and obtain a valid State of Utah driver's license within sixty (60) days of employment.
4. Selected applicants will be required to submit to a pre-employment drug screen and background check.
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Benefits Package Includes
100% paid premiums for health insurance
Up to 6.2% match in your 401(k)
Utah Retirement Systems (Pension and 401(k) options)
Pre-tax savings Health Savings Account (HSA)
Fourteen (14) paid Holidays
Dental and Vision Insurance
Employee Assistance Program
AAP/EEO Statement
It is the policy of Utah County Government to assure equal employment opportunity to its employees and applicants for employment without regard to race, color, religion, national origin, disability, age, sex, sexual orientation, genetic status of gender identity.
UTAH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER