This role is ideal for someone with a foundation in UX research who enjoys teaching, problem-solving, and working directly with customers. We're looking for someone who is organized, approachable, and excited to help customers succeed through education, enablement, and practical research guidance.
Responsibilities
Customer Onboarding & Enablement
Lead customer onboarding sessions, introducing new users to the UserTesting platform, its capabilities, and core research workflows.
Guide customers through structured onboarding programs, tracking progress and helping ensure successful completion.
Deliver engaging training sessions and demonstrations to help customers confidently navigate the platform and conduct research independently.
Answer customer questions, troubleshoot common challenges, and provide practical guidance throughout the onboarding experience.
Identify opportunities to improve onboarding materials, training resources, and the overall customer experience.
Research Guidance & Support
Help customers design and launch research studies, providing guidance on research objectives, methodologies, participant targeting, and study setup.
Educate customers on foundational UX research best practices, including usability testing, interviews, and concept testing.
Support customers in understanding research findings and translating insights into actionable recommendations.
Provide practical advice to help customers incorporate research into their existing workflows.
Support more advanced research workshops and consulting engagements as experience develops.
Customer & Internal Collaboration
Partner with Customer Success, Sales, and other internal teams to support a smooth onboarding experience and ongoing customer adoption.
Monitor customer engagement during onboarding, proactively identifying challenges or areas where additional support may be needed.
Gather customer feedback and share insights to help improve onboarding programs and resources.
Manage multiple customer onboarding engagements while maintaining a high level of organization and responsiveness.
Requirements
Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, or a related field, or equivalent practical experience.
3+ years of experience in UX research, customer enablement, research operations, customer training, or a related field.
Strong organizational and time-management skills, with the ability to manage multiple customer engagements or projects simultaneously.
Foundational understanding of UX research methodologies, including usability testing, moderated interviews, and concept testing.
Experience conducting research studies, supporting research projects, or helping others use research tools and methodologies.
Experience presenting research findings and translating insights into clear, compelling stories and actionable recommendations for clients, internal leadership, or cross-functional stakeholders.
Strong communication and presentation skills, with the ability to explain technical or research concepts in a clear, approachable way.
Interest in teaching, coaching, and helping customers build confidence using new tools and processes.
A customer-focused mindset and a proactive approach to problem-solving.
Comfortable learning new technologies and adapting to evolving processes.
Ability to collaborate effectively with customers and internal cross-functional teams.
Familiarity with remote research platforms such as UserTesting, UserZoom, or similar tools.
Previous experience delivering customer training, onboarding, or educational workshops
Occasional travel required (5–10%) for customer engagements, workshops, or training sessions.
Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Panel Interview
Final Interview (if applicable)
Offer Stage
Accommodations
At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
