This role will be on-site full-time in our downtown Phoenix office.
What You’ll Do
Lead the planning, development, and execution of organizational development initiatives aligned with the company's strategic objectives.
Conduct thorough needs assessments and analysis to identify gaps and opportunities for improvement across various departments and functions.
Design and deliver comprehensive programs focused on leadership development, employee engagement, performance management, and talent retention.
Partner with HR to integrate OD programs with talent management processes, including succession planning, career development, and training.
Facilitate workshops, training sessions, and team-building activities to promote a culture of learning, collaboration, and inclusivity.
Utilize data-driven insights to measure the effectiveness of OD initiatives and recommend adjustments as necessary to achieve desired outcomes.
Serve as a change agent by championing new initiatives, promoting organizational resilience, and addressing resistance to change through effective communication and stakeholder engagement.
Stay abreast of industry trends and best practices in organizational development and incorporate innovative approaches to enhance program effectiveness.
What We Look For
Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, or a related field (Master’s degree preferred).
8+ years of experience as an Organizational Development Manager, Program Manager, or similar role, preferably in tech industry.
Strong understanding of organizational development theories, methodologies, and best practices.
Demonstrated ability to lead and manage complex projects from inception to completion.
Excellent communication, interpersonal, and leadership skills with the ability to influence and collaborate at all organizational levels.
Proficiency in MS Office Suite and experience with OD-related software/tools (e.g., LMS, survey tools, performance management systems).
Certification in organizational development, change management, or related fields is a plus.
Vendor management experience.
What We Offer You
Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives
Environmental & Working Conditions
Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.
The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.
Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.
Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.
Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.
