Responsibilities
Provide daily oversight and leadership of all program services and activities required to meet Agency, state licensing standards, funding source (ORR) requirements, CARF Accreditation, and other regulatory policies
Maintain an active presence throughout the facility to ensure Agency policies, resident needs, ORR and state licensing standards are being met
Ensures all policies, procedures, and practices follow established ORR regulations and state licensing standards
Ensure regular and ongoing communication is delivered to staff related to program goals, services, and issues related to treatment, including but not limited to changes and updates
Oversee program costs and expenditures and ensure they are in alignment with budget allowances
Using statistical data provide monthly, quarterly, and yearly reports relating to program operations and service delivery costs and the return on investment in terms of the UC preparedness and emotional, mental, and physical well-being
Actively participate in the safe and orderly evacuation of UC and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of UC and staff
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
Other duties and projects assigned
Work closely with the Associate Executive Director in developing and enforcing policies and procedures in accordance with Agency and licensing standards and contract and funding requirements
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
Communicate with direct reports in periodic one-on-one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods
Qualifications
Minimum Qualifications
Must be 21 years of age or older per licensing requirements
Bilingual (Spanish preferred due to service area and service population)
Bachelor’s degree in child welfare administration, child protective service, social work, counseling, psychology, or closely related field
Five (5) years’ experience in child welfare administration, child protective service, social work, counseling, psychology, or closely related field
Possess the Licensed Child Care Administrator (LCCA) license, or be eligible to obtain within six (6) months of hire
Two (2) years of experience in program development and management including implementing the operation’s program(s)
Two (2) years of supervisory or management experience in a residential childcare setting or as a director of a licensed child care program
Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
Strong people and interpersonal skills with the ability to work with very diverse groups of people
Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
Demonstrated ability to clearly write case notes without grammatical errors, strong writing skills
Strong verbal communication skills with the effective use of tone and chose of words
Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries always
Demonstrated ability to establish trust and a positive rapport with service population
Proficient use of Microsoft Word, Excel, and Outlook
Preferred Qualifications
Master’s degree in Social Work, Counseling, Psychology, or closely related field
LCSW, LMSW, LPC, or LMFT
Five (5) years’ experience in program development and management
Advanced knowledge of minimum standards of Office of Refugee and Resettlement
Travel
This position may be required to travel up to 10%
Perks at Upbring
Competitive PTO & paid holidays
Health, dental, vision insurance & more
403(b) Plan
Employee Assistance Program
Discounted Gym Memberships
Physical Demands & Work Conditions
This position requires sitting and looking and using a computer for long periods of time
Position may have exposure to children
Position requires frequent standing, walking and time being mobile to coordinate events
Lift, push, pull, move up to 25 lbs.
May be required to apply safety intervention with youth that could weigh over 100lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.