- #LI-AC1
- #LI-Onsite
- What You'll Do
Promotes, markets, and recruits students for Advanced Training Programs by delivering informational, engaging, compliant presentations to all students in both individual and group settings throughout the program, providing guidance and direction regarding career opportunities while sharing the value proposition, and educating short-course students enrolled in core programs.
Drives outcomes related to Advanced Training metrics, which includes collaboration with other departments and other campus Student Development Advisors.
Advises students regarding potential “downgrades” by addressing concerns, and stressing the value proposition of completing an Advanced Training Program using persuasive skills to illustrate the value proposition.
Enhances student experience by answering student questions regarding Advanced Training Programs and working closely with Advanced Training Managers about individual student, specific class and overall program needs.
Interviews students to determine eligibility for Advanced Training Programs, begins application process, prepares electronic files and schedule interviews for Advanced Training Managers.
Plans and coordinates Advanced Training Program Expos and other promotional events
Conducts follow-up calls to ensure enrollment and class start progress and addresses issues or concerns raised by students and/or student influencers regarding cost, finance, curriculum, tutoring, testing procedures or downgrade policy.
Adapts to the situational needs of a given student or group to ensure information is conveyed and concerns are addressed regarding Advanced Training.
Owns the Program Change and Graduate Re-Enroll process including maintaining tracking logs for Program Changes and Graduate e-enrolls and ensuring timely follow-through by all departments and the student in the process while offering outstanding customer service.
Other duties as assigned.
What You'll Bring
Education / Experience
High School diploma/GED required. Bachelor’s degree preferred.
1-2 years Customer service experience required
1-2 years of Sales experience required
Industry knowledge preferred.
Skills
Strong presentation and sales skills
Ability to conduct professional presentations to large audiences
Strong interpersonal communication skills, both verbal and written
Multi-tasking and Time Management Skills; can adapt to a changing, fast-paced environment
Independent ability to use good judgment, problem-solving, and decision-making skills
Proficient in computer software applications including Word, Excel, Power Point and Outlook
Strong planning and organizational skills
Abilities
Must be able to lift and maneuver up to 25 pounds.
Must be able to stand for long periods during events.
Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
Minimal travel required (>1%) for potential campus presentations.
Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.
Work Environment
Work is performed primarily indoors in a climate-controlled environment.
Work is infrequently performed near or with moving mechanical parts.
Short periods of limited exposure to non-hazardous level of fumes or airborne particles.
About Us
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!
About Us
Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.
Promotes, markets, and recruits students for Advanced Training Programs by delivering informational, engaging, compliant presentations to all students in both individual and group settings throughout the program, providing guidance and direction regarding career opportunities while sharing the value proposition, and educating short-course students enrolled in core programs.
Drives outcomes related to Advanced Training metrics, which includes collaboration with other departments and other campus Student Development Advisors.
Advises students regarding potential “downgrades” by addressing concerns, and stressing the value proposition of completing an Advanced Training Program using persuasive skills to illustrate the value proposition.
Enhances student experience by answering student questions regarding Advanced Training Programs and working closely with Advanced Training Managers about individual student, specific class and overall program needs.
Interviews students to determine eligibility for Advanced Training Programs, begins application process, prepares electronic files and schedule interviews for Advanced Training Managers.
Plans and coordinates Advanced Training Program Expos and other promotional events
Conducts follow-up calls to ensure enrollment and class start progress and addresses issues or concerns raised by students and/or student influencers regarding cost, finance, curriculum, tutoring, testing procedures or downgrade policy.
Adapts to the situational needs of a given student or group to ensure information is conveyed and concerns are addressed regarding Advanced Training.
Owns the Program Change and Graduate Re-Enroll process including maintaining tracking logs for Program Changes and Graduate e-enrolls and ensuring timely follow-through by all departments and the student in the process while offering outstanding customer service.
Other duties as assigned.
Education / Experience
High School diploma/GED required. Bachelor’s degree preferred.
1-2 years Customer service experience required
1-2 years of Sales experience required
Industry knowledge preferred.
Skills
Strong presentation and sales skills
Ability to conduct professional presentations to large audiences
Strong interpersonal communication skills, both verbal and written
Multi-tasking and Time Management Skills; can adapt to a changing, fast-paced environment
Independent ability to use good judgment, problem-solving, and decision-making skills
Proficient in computer software applications including Word, Excel, Power Point and Outlook
Strong planning and organizational skills
Abilities
Must be able to lift and maneuver up to 25 pounds.
Must be able to stand for long periods during events.
Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
Minimal travel required (>1%) for potential campus presentations.
Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.
Work Environment
Work is performed primarily indoors in a climate-controlled environment.
Work is infrequently performed near or with moving mechanical parts.
Short periods of limited exposure to non-hazardous level of fumes or airborne particles.
About Us
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!
